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Consumer Priority Service, dba Cover Your Assets
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim for a broken freezer/fridgerator on 5/22/22. This is the third claim I have had to file on my fridge and each time the service and time to repair has gotten longer. It took two weeks of calls to the center to get my repair scheduled and finally was serviced on 6/3. The unit was inspected and I was told it was not repaired correctly back in January when it was serviced. Subsequently, another ******************** person came on 6/10 and told me they would order parts to fix it. Since this entire process took hours of my time to coordinate and it was not fixed properly the first time, I sought a refund on my deductible. CYA reached out to me on 6/21 regarding this complaint and told me they couldn't fix the appliance and they would give me $900 to buy out my appliance and refund the deductible. This is unacceptable since the appliance would cost $3400 to replace new. I provided CYA (***************************) this invoice for a new appliance and reached out to ******************** to check status. The appliance repair company told me the repair was denied. I have been reaching out to CYA every other day to get this resolved, as I still have a broken appliance and no replacement, no repair, no response.

    Customer Answer

    Date: 08/01/2022

    At this time, I have been contacted directly by Cover Your Assets regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]I received compensation for the claim I filed with Cover Your Assets and the case is closed with them. I only consider it not resolved because I was seeking more compensation than they provided me. I don't believe BBB needs any more action on this.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************

Consumer Priority Service, dba Cover Your Assets is BBB Accredited.

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