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Business Profile

Alcoholism Treatments

Alba De Vida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Treatments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So while I was receiving treatment at Alba De Vida I was driving myself everyday for 6 days a week from **** **** **** ** *** * ****** ** ***** to 254 Virginia Ave Buffalo NY 14201 I was having the business sign for my reimbursement every 11 days now MAS says anyone can sign for it because it's always hard to get a hold of anyone in that place because they lose there workers all the time but Christina O***** apparently is the only one who supposedly can sign the forms and it was hell getting her to do it due to her inappropriate disrespectful behavior towards me my daughter and my son in law due to multiple complaints against her. So I recently totalled my vehicle and now receive medical transportation and have switched to another clinic closer to me but I was still owed 360.00 dollars in reimbursement from before and they e had these forms for a long time now and I just was told I'm not being paid due to it being over 60 days but this business held my paperwork that long and screwed me abd I wabt my damn money I drove tand a half hours back and forth 6 days a week and i deserve my money for this. I have all my emails and proof that I've handed those forms in months ago and it's absurd just pay me my money in 53 yrs old woman and living off paycheck to paycheck this is wrong dead wrong!!!!!

    Business Response

    Date: 03/20/2024

    March 20, 2024Better Business Bureau100 Bryant Woods SouthAmherst, NY 14228Re:      BBB Complaint ID: 21390127 (77852914)To whom it may concern:The following is in
    response to BBB Complaint ID: 21390127 (77852914), received by Alba de
    Vida (254 Virginia Street, Buffalo, NY 14201), an affiliate of Acacia Network Acacia Network is a
    leading nonprofit provider of integrated health, housing, social services,
    economic development, and cultural revitalization programs that serve more than
    150,000 individuals annually throughout New York State. Among other life-saving
    services, we operate a robust portfolio of behavioral health and substance use
    treatment programs, including Alba de Vida in Buffalo. Alba de Vida works with
    individuals and families affected by substance use to achieve recovery and
    wellness. Our facility offers: Treatment for Chemical & Alcohol Dependency;
    Individual & Group Counseling; Family Counseling; Medication-Assisted
    Treatment (MAT); Relapse Prevention; Recovery Skills; DWI Assessments, as well
    as Primary Care & Mental Health Referrals, and more.Alba de Vida prides
    itself on offering personalized care built on trust, respect, and dignity. As
    such, we take customer concerns seriously and refer all matters to our Legal
    & Compliance teams.We are in receipt of the
    concern involving “Billing or Collection Issues” submitted by***** ****** **** *** ********* ** *****We are presently
    conducting an internal investigation. Once concluded, we shall reach out to all
    parties with information on next steps, should there be any further action
    required. Should you have any
    questions, please do not hesitate to reach out to us at ###-###-####, Gabriela
    G*******, AVP of Communications & Development. Cordially, Caroline J. M******, Esq.Corporate Compliance
    Officer

    Customer Answer

    Date: 03/21/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    I have been waiting for months they haven't done anything and will not do a thing if I don't keep at this with you guys they will write it off so no I don't accept this repsonse

    Regards,



    **** ****








Alba De Vida is NOT a BBB Accredited Business.

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