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Scruggs Automotive Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/13/25, the power steering in my **** ***** failed. I contacted Scruggs Automotive and informed them I would be bringing the truck in for service. After looking over the vehicle, Scruggs determined that there were multiple steering component issues. Part of the issue was the power steering pump, which Scruggs stated was covered by the part warranty. However, Scruggs technician decided that they would not perform any engine work unless rat feces were properly cleaned from the engine bay. I informed them that it was not rat feces they were seeing but instead it was bird droppings. I was not aware of the droppings on the engine prior to breaking down. Pictures were taken and provided. I asked them what I was supposed to do, and they stated that I had to take the vehicle to have the engine bay cleaned prior to service. I was given no other choice but to drive away in my malfunctioning vehicle. I was unable to locate a place to clean the engine bay. I was then forced to take my vehicle to the dealer for repair. Scruggs breached the part warranty by refusing to perform the required power steering replacement. Due to their refusal, I had to pay out of pocket again to repair the power steering that would have been covered by the part warranty. The original cost was $299.15 for part and $453.75 for labor totaling $752.90. The dealer part cost for the power steering replacement was $307.86 and labor rate was $599.85. The labor rate was for 3 hours for part installation at $199.95 per hour. The total cost for the power steering replacement at the dealer was $907.71.

Scruggs Automotive Repair is NOT a BBB Accredited Business.

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