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Business Profile

Beverage

Consumers Beverages

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1/4 keg from Consumer’s Beverage two weeks in advance for a party that was held Sunday 9/1/2024. I followed up twice in that two week span to make sure the keg I ordered had arrived. I was told the keg was in store. When I went to pick the keg up, they misplaced my order. At this point I was on time crunch for the party and my only other option was to get the larger 1/2 keg of the same beer. Sure enough, we didn’t use all that beer. Over the next couple of days I was in contact with the store asking to be refunded the price difference between the two kegs (roughly $30-40), I even told them a gift card would be fine seeing as I shop there often. I was told by the manager that he was advised from highers up that there is nothing that can be done and no refund will be taken place.

    I do not think this is a knock on the store manager or his associates, as they couldn’t have been nicer during the process. Someone in ownership or upper level management needs to come to their senses and compensate me, considering I placed my order two weeks in advance and told it had arrived.

    Thank you.

    Business Response

    Date: 09/12/2024

    The business relayed the following to BBB:  "I spoke to the complainant on the telephone and we recitified the matter to the customer's satisfaction.  I believe we are all squared away.  Thank you."

Consumers Beverages is NOT a BBB Accredited Business.

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