Complaints

This profile includes complaints for Admin Recovery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Admin Recovery, LLC

  6225 Sheridan Dr Ste 118 Buffalo, NY 14221-4800

  
• 

  Admin Recovery, LLC

  9159 Main St Clarence, NY 14031-1931

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection company has continued to call me, a girlfriend (who is not a legal spouse), and multiple family members - many of whom are senior citizens. I have explained that this debt is not valid and I was informed from the original creditor (** Bank) that they were rectifying the issue and contacting this creditor. They are disclosing personal information to individuals who are not me. I wish to request a cease and decist of any further contact occurring directly or indirectly to me or on my behalf. I consider these calls to be harassment and if it is not stopped immediately, I intend to pursue further legal action.

  

  Business Response

  Date: 07/10/2025

          Please accept this response to a
  complaint submitted with the Better Business Bureau on July 8, 2025 (ID #********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount closed and returned to creditor as cease and desistRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery has 1) made contact with relatives and his girlfriend, 2) has
  disclosed debt information to third parties and ) the debt is not valid.  Admin Recovery denies any allegation that it
  violated any consumer protection laws.             Upon the record reviewed, Admin
  Recovery mailed the Regulation F Model CFPB 1692g notice to Complainant on October
  21, 2024.  Thereafter, phone call
  attempts were placed with third parties to confirm or correct location
  information because the phone number received from the creditor was not
  accurate.  No debt information was
  disclosed to these third parties in voice mails or in conversations.            Admin agent spoke with Complainant
  on November 6, 2024.  During this call,
  the Complainant stated he was “double charged” and was going to contact ** Bank
  directly to sort out the matter.  Complainant stated that follow up calls would be required after he spoke
  with ** Bank.            Follow up calls were made on
  November 12, 2024 and the Complainant said he was still waiting on ** Bank to
  respond to him.  Admin did not hear from Complainant again
  until February 21, 2025 when Admin agent again reached out to him.  He stated that the matter was resolved with
  ** Bank.  Admin agent requested the
  Complainant send the paperwork confirming the account was resolved and provided
  an Email address for which to send the documentation.  Complainant never sent any proof of
  resolution.Admin followed up with ** Bank directly
  and ** confirmed that Complainant had made zero payments on the account and
  that there was no activity on the account.After that, Complainant went dark and all
  calls were placed with third parties in an attempt to correct or confirm
  location information.  No debt disclosure
  of any kind took place.             Complainant’s desired resolution is for
  no further contact from the business.  This request is granted, the account is closed as cease and desist in
  the office of Admin Recovery and has been returned to the creditor.             Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding FDCPA Violations and Cease Communication Request
  
  To Whom It May Concern,
  
  I am writing to formally address multiple concerns regarding your recent attempts to collect a debt. I have received a series of aggressive and threatening voicemail messages from your representatives. Despite repeated claims in these messages that written correspondence has been sent to me, I have not received any such letters.
  
  Furthermore, I am deeply concerned that your communications may have disclosed private information to third parties, including members of my family. If this is the case, it constitutes a clear violation of my rights under the Fair Debt Collection Practices Act (FDCPA).
  
  Please consider this a formal request that you cease all further contact with me and any member of my family. Under 15 U.S.C. § 1692c(c) of the FDCPA, I am exercising my right to request that you stop communicating with me.
  
  If you believe that I owe any debt, I request that you provide proper written validation as required by 15 U.S.C. § 1692g.
  
  Continued violations of the FDCPA will be documented and reported to the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and my state’s attorney general.

  

  Business Response

  Date: 06/12/2025

  Dear BBB:            Please accept this response to a
  complaint submitted with the Better Business Bureau on June 12, 2025 (ID #********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount closed and returned to creditor as cease and desistVOD ordered on account Remediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery has 1) made a series of aggressive and threatening voicemail messages,
  2) not provided the written 1692g notice, and 3) communicated the specifics of
  the debt with third party individuals.  Admin Recovery denies any allegation that it violated any consumer
  protection laws.             Upon the record reviewed, Admin
  Recovery mailed the Regulation F Model CFPB 1692g notice to Complainant on May
  14, 2025.  The allegation that letters
  were not mailed to Complainant is denied.            Admin Recovery agent did leave
  multiple voice messages for the Complainant on May 25, 2025, June 2, 2025, June
  9, 2025 and June 11, 2025 regarding collection of a past due account.  Admin disagrees with Complainant’s
  characterization that any of these messages were aggressive or threatening in
  any way.  This allegation is denied.              Admin Recovery did also leave
  location information voice messages for third parties attempting to confirm or
  correct location information for the Complainant on June 2, 2025, June 9, 2025
  and June 11, 2025.  Upon review, we do
  not believe that any specifics about a debt or the existence of a debt where
  improperly disclosed to a third party and so this allegation is denied.             Complainant’s desired resolution is for
  no further contact from the business and validation of debt.  The account has been closed and returned to
  creditor as cease and desist and validation documentation has been ordered on
  the account.  Once those documents are
  received, they will be mailed to the Complainant.               Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin Recovery
  Compliance Department

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory 

  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a Cease and Desist letter to Admin Recovery LLC on May 18, 2025, via Certified Mail, requesting that all contact stop immediately. This debt had already been removed from my credit reports, and I was making voluntary payments & I CANT ANYMORE due to a medical hardship. THese idiots over @ admin recovery thye keep cbombarding my bank with ACH transfers even after i told them to stop via that certified letter.. aside form that folks.... I PAYED $30 for an ACH stop payment and these people contoniuosly bombard my abnnk and now have me overdrawn... with over $300 in my bank account $300 + i told htme to stop... and they keep processing payments even after me verblly telling thme certifying miling them and also... having my bank charge me for an ach stop payment they keep hitting mybank account this is stresfull who do these peoiple think they are buying my debt for pennies on the dollar an d BULLYING ME INTO PAYING THEM.. mkaing me feel bad over the pohne.. demoralzing me DEMORALIZING MY MANHOOD AND EVEN my mself esteem talking about"when will u fix ur selve" u have to pay.. we need ur momney u owe us this debt, u have to pay get up t date" all those words and more this is absurd and anooying... even after my condition in my ear, and my knee surgery this si crazy!!! i have asked medical records for prove of all this but is tkaing longer than expected to arriev so i can scan it all ands ent it yo you people for now im attahcing proof of the ACH AND TH ECEASE & Decease letter i speciificall ysent them..... This violates the FDCPA and disregards both my hardship and legal rights. I am requesting a full investigation and confirmation that no further contact will occur, and that my account is considered closed and resolved. Thank you. this is asurd - ***** ******** Tell them to stop takingn money form my bank account.. this collection company bought my debt for pennies on the dollars...

  

  Business Response

  Date: 06/06/2025

         Please accept this response to a
  complaint submitted with the Better Business Bureau on June 3, 2025 (ID #********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount closed and returned to creditor as cease and desistPayments removedRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery has 1) made repeated attempts at collecting a debt after being told to
  cease and desist via letter dated May 18, 2025, 2) made harassing,
  demoralizing, bullying statements such as “when will you fix yourself” and 3)
  has been “bombarding” Complainant’s bank account after being told to remove all
  payment authorizations.             Upon the record reviewed, the
  Complainant entered into a payment arrangement with Admin Recovery for payment
  of a past due account on approximately April 1, 2024.  The Complainant agreed to set up auto ACH
  debits from Complainant’s bank account and provided our payment processing
  department with account information and authorization.             Over the course of the next several
  months, ACH payments would bounce back and return NSF, so Admin Recovery agents
  would contact Complainant to assist in setting up a different payment plan that
  would better meet financial needs.  On
  several occasions, the Complainant would call in to Admin Recovery and request
  that payment dates and amounts be changed.  Admin Recovery always accommodated the Complainant with whatever change
  was requested.  None of the phone call
  exchanges with the Complainant ever devolved into harassment in any way and
  there is no record of any agent telling the Complainant to “fix yourself” or
  making any other harassing statement.             On June 2, 2025, Admin Recovery
  received a letter from the Complainant dated May 18, 2025 demanding a cease and
  desist and a termination of the payment plan and ACH payments.  On that date, June 2, 2025, Admin Recovery
  removed all payments from the system, placed a cease and desist on the account
  and returned the account along with the May 18, 2025 correspondence to the
  creditor.  The account was closed in our
  office effective June 2, 2025, the date we received the letter.             This complaint followed on June 3,
  2025 alleging that Admin Recovery engaged in harassing behavior, was taking
  unauthorized payments from Complainant’s bank account and was attempting to
  collect a debt after being told to cease and desist.  These allegations are all denied.             Complainant’s letter dated May 18,
  2025 was received in this office on June 2, 2025.  The letter was sent certified with tracking
  so the Complainant knows that the letter was received on the 2nd.  There was absolutely no contact attempt,
  payment taken, or action taken on the account after June 2.  There was no previous cease and desist letter
  and there was no previous verbal request for a cease and desist.  Complainant’s allegations are not only denied
  but are wholly without merit. Complainant’s
  desired resolution is for all calls to stop and for the payments to stop.  This action was already taken the date we
  received the letter on June 2, 2025.  The
  account is closed and returned to the creditor.              Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin Recovery
  Compliance Department

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. they did try and take money from me and keep sending me lettersTELLL THEM TO STOP CONTACTUING ME VIA MAIL THEY ALLREADY HAD ENOUGH OF ME I ALSO ATTCHING MEDICAL RECORDS OF MY CONDIITONI CANT PHSYICALY WORK AFTR A GREVIOUS CAR ACCIDENT IVE ALLREAYD GIVEN THEM ENOUGH THEY KEEP SEIND ME LETTERS STOPPPP IT ALLREAYD my mother keeps stressing me she picks up THE MAIL
  
  tell them to please formally write tht they will stop all comonications with me i am ILLED.. i ordered another set of medical records still haent arrived via mail 
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 06/10/2025

  The Complainant states that the previous response does not resolve the issue and makes a second request for a cease and desist of calls.  The previous response (which Complainant rejected) provided that the account was closed and returned to the creditor with no further contact coming from Admin Recovery.  We can confirm that the account is closed and returned to the creditor as cease and desist.  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has call numerous extended family members, including my 95 year old grandmother, even at late hours. That information is not shared within any of my documentation. They are rude and harassing my family.

  

  Business Response

  Date: 05/19/2025

  Dear
  BBB:            Please accept this response to a
  complaint submitted with the Better Business Bureau on May 14, 2025 (ID #********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount closed as cease and desist and returned to creditorRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery, 1) called her 95 year old grandmother at “late hours” and 2) are rude
  and harassing to Complainant’s family.  Admin Recovery denies allegations that it violated any consumer
  protection law.              Upon the record reviewed, Admin
  Recovery has been unsuccessful communicating with the Complainant directly on
  this account and in fact has not made any contact directly with the
  Complainant.  Therefore, in compliance
  with law, Admin did make contact efforts with various third parties to confirm
  or correct location information for the Complainant.  Relatives were contacted within normal
  allowed hours and messages left did not violate any consumer protection
  laws.  Only 3 calls were made on this
  account and neither the frequency of calls nor content of messages could be
  construed by the least sophisticated consumer as harassing or rude.  All allegations are denied.              The Complainant’s desired resolution
  is for no more contact.  This request is
  granted.  The account has been closed and
  returned to the creditor.              Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for no more contact is satisfactory to me. 
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Admin Recovery LLC is a debt collector that has called my mother regarding my debt. That’s harassment. They lied and said she’s my emergency contact. She’s not. They don’t even have her own name correct. I need a cease and desist of all contact with all numbers. BBB is the only thing they seem to take seriously.

  

  Business Response

  Date: 03/13/2025

           Please accept this response to a
  complaint submitted with the Better Business Bureau on March 12, 2025 (ID # ********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount noted as cease and desistRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery, 1) made calls to Complainant’s mother which is harassment, 2) disclosed
  the debt owed to Complainant’s mother and 3) stated that the calls were being
  made to Complainant’s mother because she was an “emergency contact”.  Admin Recovery denies these allegations.             Upon the record reviewed, Admin Recovery
  can confirm that calls were made on March 6, 2025 to third parties seeking to
  correct or confirm location information.  Such calls are allowed per law and simply because they were initiated
  does not on its own constitute harassment.  No harassment occurred in this matter.  There were messages left requesting to confirm or correction location
  information for the Complainant, but the debt was not disclosed in these calls
  and it was not stated that Complainant’s mother was an emergency contact.  Therefore, all allegations are denied.              The Complainant’s desired resolution
  is for no more contact.  This request is
  granted.   The account is being returned
  to the original creditor, Complainant will receive no further contact from
  Admin Recovery.             Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They’re not being honest about their phone conversation, but as long as they do a cease and desist, I’ll accept it. 
  Thanks,
  ****** *****

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Admin Recovery has called not only my husband, but myself and now my family members. They are harassing us.

  

  Business Response

  Date: 08/19/2024

  :            Please accept this response to a
  complaint submitted with the Better Business Bureau on August 16, 2024 (ID # ********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount noted as cease and desistRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that, 1) Admin
  Recovery has made telephone contact with Complainant, Complainant’s husband as
  well as family members and 2) Admin is harassing.             Upon the record reviewed, Admin
  Recovery has not violated any consumer protection laws and denies allegations
  that calls were harassing.  The
  Complainant could not be reached so Admin Recovery attempted contact with
  Complainant’s husband as well as relatives to confirm or correct location
  information.  All calls were made in
  compliance with the laws.  On August 15,
  Complainant’s spouse called the office and requested a cease and desist of all
  contact.  At that time, all numbers were
  removed from the system and the account was placed into a do not contact
  status.  There was no communication made
  thereafter. This complaint followed.             The Complainant’s desired resolution
  is for no more contact.  This request was
  fulfilled and complied with the first time it was requested on August 15 and it
  will remain in effect after receipt of this complaint.   The account is being returned to the
  original creditor.              Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Admin Recovery, LLC was sold my personal information and my supposed debt by ** ***/******* for a revolving account that originated in 2021, which is against the law according to 15 US Code 1681, and I found out from my credit report that the debt was charged off by ** ***/ ******* on May 31, 2024. Some time ago, I requested a validation of debt and it was never validated and now there is a charge off by another company. I called ** ***/ ******* and they told me to call Admin Recovery, LLC today because they sold them my account. This is not my debt under two companies. It is listed as a charge off with a balance under ** ***/******* and Admin Recovery LLC is still trying to collect the funds and I never received a 1099-c either.

  

  Business Response

  Date: 07/22/2024

              Please accept this response to a
  complaint submitted with the Better Business Bureau on June 28, 2024 (ID # ********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount noted as closed and returned to creditorRemediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that, 1) Admin
  Recovery, LLC was sold her personal information and her supposed debt by TD
  ***/******* for a revolving account that originated in 2021, which she claims
  is against the law according to 15 US Code 1681, 2) that she found out from her
  credit report that the debt was charged off by ** ***/ ******* on May 31, 2024,
  3) Complainant claims to have requested a validation of debt some time ago and
  it was never validated and now there is a charge off by another company, 4) this
  is not Complainant’s debt under two companies, 5) Admin Recovery LLC is still
  trying to collect the funds owed, and 6) Complainant never received a 1099-c.            Upon the record reviewed, Admin
  Recovery mailed the 1692g model CFPB notice to Complainant in compliance with
  the FDCPA, Regulation F and state law on January 4, 2023.  Thereafter, call attempts and 50% settlement
  offer letters were sent to Complainant in an effort to collect the debt.  There was never any contact made with the
  Complainant or any other third party on this account.  The Complainant never sent any request,
  either verbal or written for a validation of debt.  The account was closed and returned to the
  original creditor on August 1, 2023 and there has been no further contact by
  Admin Recovery on the account since that time.            Complainant alleges that Admin
  Recovery violated the law by purchasing her account and personal
  information.  This allegation is denied,
  Admin Recovery does not purchase debt.  It is a third party debt collector hired by its clients to collect debts
  on behalf of its creditor client.  In the
  present case, Admin failed to collect the debt owed and so closed and returned
  the account to the creditor.            Complainant alleges that the account
  is being reported by two companies.  This
  is denied.  Admin does not report a
  tradeline only the creditor reports a tradeline.            Complainant alleges to have
  requested a validation of the debt.  This
  never happened and is denied.  Admin has
  zero contact on this account.              Complainant states this is not her
  debt.  Admin Recovery would refer her to
  the original creditor if she is disputing the account as Admin has closed and
  returned this account almost a year ago.             Complainant states Admin is still
  trying to collect the account.  This is
  denied.  The account was closed and
  returned to the creditor in August of 2023.  There has been zero collection attempt on the account since that time.            Complainant states she never
  received a 1099-c.  During the time Admin
  serviced the account there was no cancellation of debt and therefore Admin
  would have been under no obligation to provide this form.  Complainant is encouraged to contact the
  original creditor.              Complainant’s desired resolution is
  for a correction to her credit report and/or the total removal of the
  tradeline.  Admin does not report and has
  never reported a tradeline for the Complainant and therefore has zero control
  over this request.  Complainant is
  encouraged to contact the original creditor.            Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2024 I was left a vicious voicemail by Hadassah J***** over an alleged debt from *******. The nature of this verbal harassment was unacceptable. This company has provided no evidence that I owe any debt. I feel this company is targeting me

  

  Business Response

  Date: 04/11/2024

  Dear
  BBB:            Please accept this response to a
  complaint submitted with the Better Business Bureau on April 8, 2024 (ID # ******** Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the
  Complainant’s complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyAccount confirmed closed and returned to creditorAccount confirmed cease and desistRemediation response sent to BBB            Admin conducted the above
  investigation and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery, 1) agent left a “vicious voicemail”, 2) has committed verbal
  harassment, 3) has failed to provided evidence that a debt is owed, and 4) is
  “targeting” him.  Admin denies all
  allegations.             Upon the record reviewed, a voice
  message was left for a return call regarding a debt that Complainant owes to TD
  Bank for merchandise purchased from Samsung.  The message left was as standard Foti styled message.  Absolutely nothing about the message could
  even remotely be characterized as “vicious” or harassing and these allegations
  are denied.             Complainant alleges that Admin has
  failed to provide evidence that a debt is owed.  There has been no request by Complainant to validate the debt and Admin
  Recovery is not obligated by law to provide any validation documentation
  without such a request.  This allegation
  is denied.             Complainant alleges that Admin is
  “targeting” him.  Admin Recovery is a
  third party debt collector tasked with initiating communication with debtors in
  an attempt to collect a debt.  Complainant owes such a debt and Admin Recovery took steps to
  communicate the debt owed to the Complainant.  To the extent that Complainant alleges “targeting” in a harassing sense,
  this is denied.  Complainant’s desired resolution is for no
  further contact.  The account has been
  closed as cease and desist and returned to the creditor.  There will be no further contact from Admin
  Recovery on this account.                Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me about an alleged debt from ** ****. I sent them a letter to provide debt validation. They sent back a bunch of billing statements which is not a form of verification/validation of debt. I sent them another letter asking to provide validation and they have been calling me nonstop violating my rights as set forth in the FDCPA.

  

  Business Response

  Date: 03/25/2024

  Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the
  Complainant’s complaint: Matter placed with Admin Recovery Compliance DepartmentComplaint reviewedCall logs reviewedNotes reviewedComplaint logged and tracked internallyVOD confirmed on account and documentation mailed to Complainant Account confirmed closed and returned to creditorAccount confirmed cease and desistRemediation response sent to BBB            Admin conducted the above
  investigation and the results are included here for the BBB’s review.            Complainant alleges that Admin
  Recovery, 1) is harassing him about a debt he owes, 2) did not provide him
  proper validation of debt documentation upon request, and 3) is calling him
  nonstop and violating his rights.            Upon the record reviewed, the 1692g
  CFPB Model Notice was mailed to Complainant January 12, 2024.  On approximately January 29, 2024, before any
  phone contact was initiated on the account, the Complainant requested
  validation of debt documentation.  Documents validating the debt were ordered from the creditor on January
  30, 2024.  The creditor provided
  everything in their records for Complainant and these documents were mailed to
  the Complainant on February 7, 2024.  The
  documents themselves are the best evidence of their content and clearly show
  that a debt is owed by the Complainant.  The debt is validated, this allegation is denied.After the validating documents were mailed
  to the customer, Admin Recovery initiated approximately 7 phone calls over the
  next five weeks, well within Regulation F calling guidelines and therefore not
  harassment or “nonstop” as the alleged.  Therefore,
  all allegations of harassment are denied.  No rights have been violated.   Complainant’s desired resolution is for no
  further contact.  The account has been
  closed as cease and desist and returned to the creditor.  There will be no further contact from Admin
  Recovery on this account.                Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me via phone calls and postal mail. Per my consumer rights via USC 1681 E (B)(D) it is illegal to sell one’s personal information from one company to another for profit or gain, their is no signed or legal contract with the secondary company by myself. I would like all communication to cease via phone calls, postal mail, and removal from my personal credit report.

  

  Business Response

  Date: 03/11/2024

        Please accept this response to a
  complaint submitted with the Better Business Bureau on March 10, 2024 (ID # ********).            Admin Recovery, LLC is dedicated to
  quality customer service and compliance with all state and federal law.  All employees are trained to comply with this
  standard of consumer care.            An internal investigation was
  conducted and the following steps were taken to remediate the issues in the Complainant’s
  complaint: Matter placed with Admin Recovery Compliance Department Complaint reviewed Call logs reviewed Notes reviewed Complaint logged and tracked internally Account noted as cease and desist Remediation response sent to BBB            Admin conducted the above investigation
  and the results are included here for the BBB’s review.            Complainant alleges that, 1) Admin
  Recovery is engaged in harassment “via phone calls and postal mail,” 2) Admin
  Recovery has sold her personal information for profit or gain, and 3) there is
  no signed contract with the second company (Admin Recovery).             Upon the record reviewed, Admin
  Recovery mailed the 1692g model notice to Complainant in compliance with the
  FDCPA and state law on January 5, 2024.  Two (2) phone calls were placed to the Complainant thereafter on January
  28, 2024 and January 31, 2024 in an attempt to collect a debt and in compliance
  with law.  A voice message was left for Complainant
  on January 31, 2024.  There was no
  contact with the Complainant, so on March 2, 2024, Admin Recovery mailed to the
  customer a 50% settlement offer letter to help her pay her past due account for
  less than the full balance due.  This is
  all the contact on record for the Complainant and it does not constitute
  harassment, therefore this allegation is denied.             Admin Recovery is a third party debt
  collection agency that takes accounts on assignment from its creditor clients
  for debt collection servicing.  As part
  of its engagement as a debt servicing provider, Admin Recovery does not sell
  personal information for profit or gain and is unsure as to how Complainant
  came to this conclusion.  This allegation
  is denied. As part of its engagement as a debt
  servicing provider, Admin Recovery utilizes the phones and US mail services to
  attempt to make contact with consumers for the purposes of debt
  collection.  There is no requirement for
  a signed agreement with a consumer to provide these services on behalf of its
  creditor clients.  This allegation is
  denied.             The Complainant has made two
  requests; 1) for a cease and desist of all contact, and 2) for the negative
  mark on her credit to be removed.  Admin
  Recovery has placed the account into a do not call status and has closed and
  returned the account to the creditor.  There shall be no further contact on this account from Admin
  Recovery.  However, Admin Recovery does
  not report a trade line to the bureaus and is unable to assist Complainant with
  this request.  Complainant is encouraged
  to contact the creditor directly.              Upon a thorough investigation of
  Complainant’s complaint, it has been determined that Admin Recovery did not
  violate any consumer protection laws and conducted its business in an ethical
  and lawful manner.  It is hoped that this
  response will satisfy the Complainant and close this file with the BBB.  Sincerely,Admin
  Recovery Compliance Department