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Business Profile

Collections Agencies

Colvin Consulting Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a phone call a couple of weeks ago by a guy named Travis stating I owe money previously through ***** ***** loans and that now I owe him. He was demanding that I pay him that day. He claimed he was through ****. I asked for written proof of everything I owe and what company this is now through. He stated he has been trying to reach me via mail and phone call. I have never once received anything from them until that day. I kindly ask for him to email or mail me proof of all of this before I made a payment. He threatened me that I only had 24 hours to agree to make a payment over the phone (so asking my card information). I told him I would like to receive something first. I never once received anything further until yesterday. He left me a voicemail “ My name is Travis from **** So I'm giving you a follow up call you never called me back regarding the ***** ***** account and they told me to call you cause they're pulling it from our office It's gonna be leaving here Last time we spoke, you said you were gonna Speak with a smoke Talk to your significant other About this, but Never heard back from you No I just can't do that without speaking to you I just can't do that without speaking to you Call me back ************”. I have been trying to search a company called “****” and have not been able to find anything. Once I searched their address , this came up. I noticed “Travis” was mentioned in another complaint , so I am not sure what is deal is.

    Customer Answer

    Date: 04/09/2025

    The address they gave me was ** *** *** ******* ** *****. When I searched that address you guys came up 

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travis from Colvin Consulting left me a voice message, and then proceed to call my family and leave voice messages.

    I returned the call to Travis from Colvin Consulting, who used demeaning and abusive language in a conversation where he refused to provide additional information about the nature and purpose of his call.

    I ask that Travis and all Colvin Consulting representatives cease and desist contact with me, and any person, group, organization, family member, friend, neighbor, or employer, past and present, who is affiliated me, in regards to the present issue or any other issue.

    Business Response

    Date: 01/09/2025

    Hello, Your account has been placed in cease-and-desist status. You will receive no further communications. 

    Customer Answer

    Date: 01/09/2025

    I have reviewed and accepted the response made by the business in reference to complaint ID ********.
    Thank you. 

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me and my family providing no information on what that what or need. I call once and the person just told me to give them personal information over the phone and would not tell me what it was about. Today they called me with an unknown number and left a treating voice mail about being home to sign for something. I don’t understand what is happening

    Business Response

    Date: 12/30/2024

    Hello, This account has already been placed in cease-and-desist status per the message sent directly earlier today. You will receive no further contact regarding this account.  

    Customer Answer

    Date: 12/30/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******** ****** 

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a voicemail from the company mid November stating that “ This is the office of Colon consulting. I'm contacting you today regarding a recent file that has been placed with my office for review. This matter is attached with your name, and Social Security number Press one to speak with a live repr sentative or contact the office directly at * * ** * * **** * * again that number is * * *** * ****** ank you...'”

    First off, name of company is WRONG. Secondly, I call and they use scare tactics to try and get me to pay them money over a debt that I owe another company, when I never received anything in writing from you via mail that you had this debt. You cornered me into agreeing that it was mine without allowing me to verify the amount owed.

    After multiple conversations with this company, I never was given anyone’s name. I was belittled and disrespected during every phone conversation participated in. I refuse to speak to you about this matter any further, and will only give payment to plain green loans in which I owe the money to.

    Business Response

    Date: 12/27/2024

    Hello, Attached is a copy of the account information with our office. All future payments have been removed, and your account has been placed in cease-and-desist status. Please contact the office directly if you have any questions.

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received multiple voicemails from this agency. In addition, three of my family members have received multiple calls from this agency attempting to locate me. No matter how many unauthorized calls to my family members this agency makes, they are still not getting blood from a turnip.

    I've received all of their messages, but the calls are not going to be returned, not ever.

    The calls need to stop. Stop harassing me, stop harassing my family.

    Business Response

    Date: 12/17/2024

    Good morning, The account has been placed in cease-and-desist status. You will not receive any further calls. Thank you.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Strange business calling me from Buffalo NY and I’m unaware of who they are. They also appear to have contacted people that I know in an attempt to get in touch with me

    Business Response

    Date: 12/13/2024

    Hello, Attached is a copy of the account that has been placed with our office. If you would like to discuss, please contact the office directly. Your account has been placed in contact not allowed so you will not receive any further calls from us regarding the matter.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting today, I was notified that family members and old acquaintances have been getting calls from a “Michael” with Colvin Consulting asking for my contact info. The number they provided to call back was marked as spam in a quick search online, and a bit of veiled threat to call back. I have never heard from this company or ever received anything in writing about what this could be about. I am deeply concerned with the shady tactics used and demand the calls to be stopped immediately and anything be sent in writing.

    Business Response

    Date: 12/11/2024

    Hello, Per the email request this morning, a validation of debt letter has been sent to the email address that you provided. All numbers have been removed, and the account was also placed in cease-and-desist status. 

    Customer Answer

    Date: 12/11/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** ***

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received calls from Jen indicating she is from Colvin Consulting Group regarding a file. She first dialed my previous work number and then immediately my current work number last Wednesday. Today, she called my office again and indicated that if I do not return her call, she would have no choice but to comply with my client. I cannot take personal calls at work as I work for a law enforcement agency and all calls has to be work-related. I am requesting for this company to not call my work or any other numbers you have in their system anymore. I do not know who is this company and I have never received emails or mails from this company. I would like to see a verification letter via email.

    Business Response

    Date: 12/10/2024

    Hello, All numbers have been removed from the account. A validation notice has been sent you via email.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous urgent calls all on my voicemail demanding information regarding another person with the same last name. I have no information regarding this person.

    Customer Answer

    Date: 12/06/2024

    My name is ****** ********* And the person they were trying to reachis ********* ********* 

    Business Response

    Date: 12/09/2024

    Good morning, The phone number attached has been removed. You will not receive any further calls.

    Customer Answer

    Date: 12/10/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    **** *******

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friends and family members have told me they have been getting phone calls and voicemails from this company. As my friend picked me up from the hospital today I witnessed her phone get called by Mike and he left a message saying he was looking for me. When I called back no one answered and I was prompted to leave a voice message even though they just called my friend two minutes before. I have not given permission for anyone to be contacted outside of me so they need to stop contacting others now. That is illegal and if they don’t remove all the other forms of contact besides the ones that belongs to me personally I will seek legal action against them.

    Business Response

    Date: 12/02/2024

    Good morning, Upon review of your accounts - it looks like you have spoken to a representative and all other phone numbers have been removed from the account. Please let us know if you have any questions. 

    Customer Answer

    Date: 12/02/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ****** *****

Colvin Consulting Group is NOT a BBB Accredited Business.

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