Complaints

This profile includes complaints for Ciminelli Real Estate Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ciminelli Real Estate Corp.

  50 Fountain Plz Ste 500 Buffalo, NY 14202-2213

• 

  Ciminelli Real Estate Corp.

  1001 Main Street Buffalo, NY 14203

• 

  Ciminelli Real Estate Corp.

  2917 Main Street Buffalo, NY 14214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the winter months of 2025, the property management company of the complex I reside in changed. The complex is located at *** ** ***** **. The new management company became the Ciminelli Real estate group. After this change, there has been neglect in the upkeep of the property. For example, the grass is overgrown, the weeds have not been removed and probably the most dire situation is the state of the complex’s pool. The water is now a green color. There is extreme build up of grime on the pool’s floor and walls. Tenants have not been able to utilize the pool since the summer season started, due to its condition. Tenants have received emails from an employee of the Ciminelli group stating that it is their priority to work on the pool and improve its condition. However, the pool has been in this state for weeks now. The state of the water is a health and safety concern.

  Business Response

  Date: 07/09/2025

  RE: Response to BBB Complaint Regarding Property
  Maintenance #********  To Whom it May Concern, Ciminelli Real Estate Corporation is in receipt of the
  complaint filed against it regarding conditions of *** ** ***** Condominiums as
  of June 25, 2025. The following is a response to the complaint to prove
  resolution to all noted issues. *** ** ***** Condominium is a condominium community.
  All units are owned by homeowners who pay a monthly assessment toward the
  common elements of the property, including grounds maintenance, pool care, and
  pool equipment upkeep. Ciminelli was hired by the Board of Managers for the *** ** ***** Condominiums to manage the Association beginning March 1, 2025. The
  previous management company had been ******* *********** ***** ******** ******* ******** ** *******  When Ciminelli completed its initial walk through the
  property on March 1, 2025, the pool was in a covered state, and all pool
  equipment was unable to be tested due to the weather conditions and state of
  the pool. Ciminelli contracted with ****** ***** ***** ******** ******** ********** ** ****** to open the pool on May 29, 2025, and a professional
  cleaning of the pool was completed by ****** ***** on June 16, 2025. At that
  time, ****** ***** made Ciminelli aware that the pool pump was not working, and
  the pool was closed to residents until the Board of Managers could approve the
  repair of pool equipment.  Such approval and replacement followed, and by July 3,
  2025, the pool was in working condition, open to residents and their guests to
  enjoy beautiful, clear water. Photos of the pool from Tuesday, July 8, 2025, at
  9AM are included to show that the state of the water is not a health or safety
  concern. In response to the complaint about grounds conditions
  and maintenance, Ciminelli contracts with ****** * ************ *** ***** ******** ********* ******** ******* ** ****** to provide the community with
  lawn cutting. The community received a spring clean-up on April 15, 2025, and
  the grounds have been serviced weekly by Double A Landscaping beginning April
  25, 2025, with an additional weeding on June 30, 2025. I’ve included photos of the grounds from 9AM Tuesday,
  July 8, 2025. It was a very wet spring, as rain occurred most days in April and
  May. It may have had an impact on the overall look of grounds, but as we have
  moved into warmer and drier conditions, the lawn and beds are being maintained
  to the terms in the contractual agreement made between the Board and Double A
  Landscaping. When necessary, the Board of Directors will
  communicate with homeowners through their property manager. The complainant is
  not a registered homeowner and, after reviewing all available information, has
  not raised concerns to the Board of Directors, or Ciminelli Real Estate
  Corporation before submitting a complaint against Ciminelli Real Estate
  Corporation to the Better Business Bureau. As manager, Ciminelli offers Boards administration of
  contracts, management of vendors, and financial accounting and collection of
  assessments. Ciminelli offers suggestions for the operations budget consistent
  with the needs and wants of the property, but the final decision on repairs and
  replacements, changes to levels of service, or increases to assessments to fund
  these items is the responsibility of the Board of Directors, which may increase
  the time needed to cure certain issues. In closing, Ciminelli is committed to providing
  excellent property management services for our customers, ensuring a pleasant
  living environment in all communities. We believe that all noted complaints
  from the letter received on June 25, 2025, have been resolved, and we would
  greatly appreciate this complaint being removed. Please see attached photos. Please feel free to reach out directly to our office
  if you have any additional concerns or suggestions. Thank you for your
  attention, and we look forward to hearing from you.  Sincerely, Artie
  ** *********** ARM Director
  of Residential Property Management  Ciminelli Real Estate Corporation  ** ******** ****** ***** *********** *** ****
  *****
  ************ * ****