Reviews
This profile includes reviews for Fitness Singles's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromKevin B
Date: 05/22/2024
1 starKevin B
Date: 05/22/2024
Well with all of the negative and complaints that I've read against Fitness Singles I'm not going to have a damn thing to do with them.
When I first saw the ad for this outfit called Fitness Singles it sounded great I thought this is some wonderful stuff some chance for me to maybe meet a woman that is fit and shared some of my interests. This is exactly what I've been looking for. But the fact that you can't talk to a real person if you do have something wrong going on and they don't respond to emails it sounds like a total cluster ****. I sympathize with the people that had a hell of a time getting their refund back and going through all of the garbage to try and rightfully get their refund.
Fitness Singles
Date: 06/10/2024
Dear *****,
Thank you for sharing your concerns about Fitness Singles. We truly appreciate your feedback and understand your apprehensions based on the negative experiences you've read about.
We strive to provide a positive and supportive environment for our members, and we're genuinely sorry to hear that others' experiences have led to your disappointment. Customer satisfaction is a top priority for us, and we're continuously working to improve our services.
Regarding your concerns:
Customer Support: We understand the frustration of not being able to speak to a real person directly. To address this, we have recently added a toll-free phone number to better serve our members. You can now reach our customer support team at ###-###-####.
Email Responses: Our goal is to respond to emails within 24-48 hours. If this has not been the case for some customers, we sincerely apologize and are actively addressing this issue.
Refunds: We acknowledge the challenges some users have faced regarding refunds. Please know that we are taking steps to streamline this process and make it as hassle-free as possible.
We value your potential membership and would love the opportunity to show you the positive experiences many of our members have had. If you have any specific questions or need further assistance, please feel free to reach out directly to our customer support team at ###-###-#### or via email at [customer support email].
Thank you again for your feedback. We hope you will reconsider and give us a chance to provide you with the positive experience you deserve.
Best regards,
Fitness Singles Customer Support TeamReview fromVeronica R
Date: 01/08/2024
1 starVeronica R
Date: 01/08/2024
Says you can receive messages without a paid subscription, but in fact you can't actually. You get told you have a message but can't see it unless you pay. No one in my desired age range or matching my pretences is "messaging" me. Complete scamFitness Singles
Date: 03/28/2024
With the free membership, you can create a profile and receive messages. However, to view and respond to messages, a paid subscription is necessary. Our paid subscription offers numerous benefits, including enhanced security measures such as identity verification to prevent the creation of fake profiles.
One of the primary challenges with free dating websites is the prevalence of completely fake profiles due to the lack of identity verification measures. By requiring a paid subscription, we ensure a higher quality experience for our customers by attracting real users and reducing the risk of encountering fraudulent accounts.
Additionally, the revenue generated from our paid subscription model allows us to increase our marketing budgets, enabling us to actively recruit new members who share similar interests. This results in a more vibrant and engaging community for all our members to enjoy.Review fromJanice B
Date: 11/19/2023
2 starsJanice B
Date: 11/19/2023
I've been on about four dating sites since 2018. I have always been able to meet someone. It's been two months, and there is barely anyone to even have a conversation with. There are not a lot of people on this site, and it appears that some have multiple accounts.
I am disappointed that I can't get a partial refund. I would have never signed up if I had known.Fitness Singles
Date: 11/20/2023
Thank you for reaching out to Fitness Singles via the BBB. After reviewing your account, it seems that you enabled the "hide profile" option soon after joining. This choice prevents your profile from being promoted to other members and excludes you from searches conducted by fellow members. We suggest making your profile visible to others, allowing the system to recommend it to suitable matches.
If you detect multiple accounts for the same profile please contact customer support and we can research the profile for you.
Fitness Singles has been online for 20 years and we run the website with very high ethical standards. We will do whatever we can to make sure your experience with us is a good one.Review fromKim G
Date: 09/09/2023
1 starKim G
Date: 09/09/2023
As a person in a less than 20,000 population city, within a 70 minute drive of the Phoenix metro, 99% of my matches were not interested in a guy who wouldn’t be in their locale.
To that fact, I requested a full refund before three business days elapsed, and I was ignored by Fitness Singles customer service. I deleted my account.
I am a desirable guy that just wanted to get together with like minded individuals of the opposite sex.
Buyer beware, if you’re in a small market, you will not have success, in my opinion.Fitness Singles
Date: 03/28/2024
Thank you for sharing your experience with us. We sincerely apologize for any frustration or inconvenience you encountered during your time on Fitness Singles.
We understand the importance of finding matches within your local area, especially in smaller cities like yours. While we strive to cater to individuals from diverse locations, we recognize that geographical proximity plays a significant role in fostering meaningful connections.
We're sorry to hear that you felt ignored by our customer service team when requesting a refund. This is certainly not the level of service we aim to provide, and we apologize for any oversight on our part.
Additionally, we acknowledge your point about the limited time frame for evaluating our service. Three days may not have been sufficient to fully experience and assess the benefits of Fitness Singles. Your feedback is invaluable to us, and we'll take it into consideration as we continue to improve our platform and services.
If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
Thank you for bringing this matter to our attention, and we wish you the best in your search for like-minded individuals.Review fromAnita G
Date: 08/09/2023
1 starAnita G
Date: 08/09/2023
What a mistake I made signing up for this site. I specifically indicated my preferences in my profile and they were disregarded. The matches that were sent to me were almost always in another state or way over 20 miles from me. I will not be renewing my subscription and don’t recommend this site for anyone else.Fitness Singles
Date: 03/28/2024
We're sorry to hear about your disappointment with your experience on our platform. We understand how frustrating it can be when your preferences aren't reflected in your matches.
We strive to provide our members with matches that align with their preferences as much as possible. However, we acknowledge that there may be instances where matches outside your desired location are suggested.
One way to potentially improve your match results is by adjusting your search preferences to narrow down the distance range or specify your preferred location more precisely. This can help tailor the matches to better fit your criteria and increase the likelihood of finding suitable connections closer to you.
We appreciate your feedback and will take it into consideration as we continue to enhance our platform to better serve our members.
If you have any further concerns or need assistance with adjusting your search preferences, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a positive experience with us.
Thank you for bringing this matter to our attention, and we wish you the best in your search for meaningful connections.Review fromKaren W
Date: 07/31/2023
1 starOh, there are multiple people on there, men, who have more than one account I’ve complained, but I am told that I have to give them each a count of the people who have multiple which at this point I don’t know because I’ve marked them is not interested. I signed up on Friday and deleted it Saturday afternoon requesting a refund of my 59.99. I barely use the site for a day there are not a lot of men in my area, without having to drive more than 25 miles. And I will say that the people on there are not fit. I think a lot of the men are looking for fit women. It’s a little bit of a scam I requested my money back. I deleted my account. I only used it for a day and a half, and they refused to give me my money back. They should at least allow you to her three days to change your mind. I would even accept a partial refund very disappointing and I’ll be sure to tell all my friends not to join the site.Review fromNina M
Date: 07/31/2023
1 starI would say that most of the profiles are not legit! Don't waste your money!!!! The company is not reachable by phone and all of their responses to your "Help" emails are standard...will respond within 24 hours. Shame on this company for taking advantage of sincere people that really like/hope to meet someone and trust a scam site like this!Review fromKevin K
Date: 12/02/2022
1 starKevin K
Date: 12/02/2022
These guys suck! I paid the initial fee of$59.99 but canceled after just two days. Two profiles within 20miles,…not good odds. Cancellation was done before my bank transfer even completed. They completed the withdrawal then locked out my profile from receiving or sending messages.
4 days and 4 emails, zero reply other than auto response. Z E R O!!!
Apparently I’ll have to file legal process to get these clowns to pay attention.Fitness Singles
Date: 01/06/2023
Thank you for contacting Fitness Singles through the BBB. We see that your profile is currently hidden from other members in searches. Were you aware that this setting is turned on? Also, it looks like you have reactivated your paid subscription. Please let us know if we can assist you further.Review fromCarol K
Date: 09/23/2022
1 starCarol K
Date: 09/23/2022
Customer service is non-existent. I signed up for this service & specified that I get profiles from other members within 100 miles of my location. I live in Washington State & they keep sending me profiles from people in California & Utah. I find it interesting that not one member, of the 50 people that I’ve sent messages to, has responded. I’ve never had difficulty attracting men, and have gotten many compliments on how well I look for 68. I’ve requested the appropriate age range of men. I just feel that this company is not legit on services they provide. They are quick to grab your money, but then drop the ball.Fitness Singles
Date: 11/16/2022
Thank you for contacting us through the BBB. We see that your messages are being read by the recipients. A low response rate usually indicates an issue with the content on your profile. Since this is an active singles website, we would suggest including photos of yourself in outdoor and/or active situations. Also, your profile is not appearing in searches from interested members as you have your status set to hidden. Please let us know if we can be of further assistance.
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