Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me through a third party for a debt that I have asked for proof of for multiple years. SRS has contacted me nearly daily for this entire time and can't confirm anything on the debt. They have taken my money on false pretenses and uses your name as the owner of the debt. I'm at a loss. Harassment and fraud are surely only a small part of their business.

  

  Business Response

  Date: 11/01/2023

  Our company is in receipt of, and has reviewed, the complaint submitted by ***** ****** and forwarded to our company on October 26, 2023. Huntington Debt Holding is a debt buyer, that purchase defaulted consumer accounts and forwards them to third party collection agencies for handling.

  A thorough investigation ensued and it is the position of our company that the limited collection activities by the agency were done in a lawful and compliant manner. Additionally, this is the first request for validation by the consumer. As Mr. ****** is requesting the underlying documents, a copy of the same is attached and has been emailed to the consumer at ************@GMAIL.COM. The documents and the letter are attac

  The consumer has requested a refund as relief, but the consumer has not made any valid payments to Huntington Debt Holding, LLC or the agency.

  It is our position that the complaint is unfounded and that all activities were conducted lawfully and compliantly.

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********. I do not have a contract with Huntington Debt Holdings LLC. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/05/2023

  This will acknowledge and thank you for the opportunity to respond. The Consumer's account was purchased by Huntington Debt Holding LLC on or about 04/18/2023. There is no record of any form of communication from the consumer requesting documentation. This is the first and only request. I have attached a payment history showing the consumer's payments, as well as a contract. If the consumer does not feel that they 'are not liable for the debt,' they should file a fraud police report, or go to the FTC fraud site - https://***********.***.gov/#/assistant. Additionally, Huntington Debt Holding LLC does not credit report and has not done so in this case. The consumer will need to file the fraud paperwork and supply it to the original creditor and/or the credit reporting agency that the tradeline is on. HDH has no control over the tradeline reported by ****** or ***. 

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from ******* **** ********** that I needed to contact them immediately about a legal matter. I spoke to someone on the phone and they said I was being sued by they like to give people the opportunity to resolve the debt - it's about $100.00. He sent me a letter in email, after I told him I haven't received anything from his off. The letter says Huntington Debt Holdings, LLC is the current creditor. I told him I wanted to have an attorney look over this because I am positive I already resolved this debt and he hung up on me. The threatening tone of these communications has been very scared.

  

  Business Response

  Date: 04/17/2023

  This will acknowledge receipt of this matter and thank you for the opportunity to respond. I spoke with Ms. ****** on April 5, 2023 and had an extensive discussion regarding her dissatisfaction with the agency that the account was referred to. I reviewed the matter and any issues with the agency were addressed. I relayed this information to Ms. ****** and the matter was resolved to her satisfaction. We apologize for any inconvenience and now consider the matter closed.