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Business Profile

Dentist

Good Neighbors Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son has been going to dr H*****’s office for his braces. He recently got his braces taken off and lost his retainer. I have been trying to get in contact with them for two months and no one has called me back or answer the phone. I left over 20 messages and no one still has gotten back to me. It’s to the point where my son’s teeth is going to eventually go back how they were. They are a horrible company and something needs to be done.

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to reschedule my daughter's orthodontist appointment because she was sick. When I called several times, no one answered the call. After several rings, most of the calls ended with this message, "The user's mailbox is not available at this time. Thank you. Goodbye" and hung up. Eventually, I was able to finally leave a message asking to reschedule. However, I never heard back from them to reschedule. Over the last two months, I have tried call several times. Sometimes, I am able to leave a message, but most times the voicemail does not work. I have tried to stop into one of their offices, but no one has been there. I have even checked their website and sent a message through the website as well asking to schedule the appointment. Now, my daughter is left with a spacer in her mouth and no one to check it and/or take it out.

Good Neighbors Dental Group is NOT a BBB Accredited Business.

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