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Business Profile

Fence Sales

The Original Erie Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

This profile includes complaints for The Original Erie Fence Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Original Erie Fence Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/13/22 Greg F*****, owner of The Original Erie Fence Co came to my property to give me an estimate for fence repair. His estimate of $820 was agreeable to me and I signed a contract with him in which he stated work would be completed in 6-8 weeks weather permitting. I gave him a $400 deposit, with a balance of $420 to be paid upon completion of the job.
      After not hearing anything from Mr. F***** since we signed the contract agreement, I called him on 9/24/22 (6 weeks after contract signing) and left him a message. He didn't return my call until 10/2/22 stating due to the weather he will need at least 2 more weeks. I stated fine, in anticipation of job being done by 10/16/22.
      Hadn't heard from Mr. F***** again so I called him on 10/17/22 (over 9 weeks from contract inception) and left him a message. He called me back on 10/18/22 stating due to the weather he'll need another 2 weeks. I told him he has told me that the last 2 times I've spoken to him. He told me he doesn't have a crystal ball to let me know when weather will permit him doing the job. I asked him to give me a definite date as to when job will be completed and he started telling me he is a small company, been in business for 50 years, he has other customers also waiting and I need to be patient. I asked him if I could get a refund and he said absolutely not. I told him I see why he has terrible reviews, and that I was sorry I didn't read the reviews prior to hiring him. He started yelling and screaming and talking over me, so I just hung up the phone. This man is a horrible business person and I really feel he has taken advantage of me and is ripping me off of my $400 deposit. I don't know what other recourse I have. The property I'm trying to have the fence repaired is inherited property that I don't even reside in. I live in Los Angeles CA and it is extremely frustrating trying to deal with this Vendor who doesn't appear to be making any effort to start and complete this job.

      Business Response

      Date: 10/19/2022

      Received call from the business stating that they will be out next week to complete job as long as weather is permitting. 

    The Original Erie Fence Company is NOT a BBB Accredited Business.

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