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Business Profile

Garbage Removal

1-800-Got-Junk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Got Junk on 5/13/25 to remove a heavy chiminea from my backyard. I was told I could not have an estimate until the crew arrived, but that it was based on number of items and the space it would take up in the truck. Since it was not that large, that seemed reasonable. When they arrived and said they could indeed take it, THEN they informed me that there was $183. flat fee just for coming out. Had I known that I would not have told them to come out. Anxious to resolve the matter, I agreed, and I paid. HOWEVER, AFTER SOME THOUGHT, I realized that the policy of sharing the minimum fee AFTER getting here was a pretty lousy way to do business. I think they should be required to state that minimum ON THE INITIAL PHONE conversation. Can you help? Can I get a fair adjustment? Or can they be forced to change that practice to help the next unsuspecting senior citizen or otherwise limited person? Thank you.

    Business Response

    Date: 06/06/2025

    Hello, It is our standard practice, as is all other competitor removal companies, to not quote removals until we see each unique removal onsite and in person.  Our website clearly articulates a FREE, no obligation estimate.  If we do any removal at all, even one small item, we charge at our location a $169 fee plus state taxes.  This customer, as customers we have, are free to say no thank you to the quoted rate and have us leave, without any obligation or fee.  She asked for a removal quote, we gave it, she asked for the work to be done and it was, and she paid at the end, per our normal procedures.  Unfortunately, buyer's remorse and hindsight thinking, is not a responsibility of our company or ours removal teams. We were happy to help with her removal, and appreciate her connecting with us, but she agreed to a quoted rate and we provided the service, so nothing is going to be done on our end.  

    Customer Answer

    Date: 06/06/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   This is not OK.  I want every consumer to know that base price PRIOR to arrival.  If I can't get an adjustment, so be it.  But someone, and I was HOPING it was the BBB, should enforce the "be transparent rule" about minimum fees.  It is total **.  Regards,  ****** ******

1-800-Got-Junk is NOT a BBB Accredited Business.

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