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Business Profile

Golf Carts

Golf Cart City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Carts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to golf cart city on August 16, 2024. I was considering trading my Golf cart in and buying one of theirs. I explained I was having some trouble with my golf cart. I wasn't sure if the battery charger was working properly.
    He said, "bring it in and we'll test it for you." So I dropped it off and a few days later I went back to pick it up. He said, "that'll be $111.60! 1 was shocked at the price. I told him I could've bought a brand new one for $75. He said it was an hour labor at $107 per hour plus tax. I said don't you think you should've told me it was gonna be an hour labor to test it! I would have never dropped it off and had it tested had I known he was going to charge me that much money. When he didn't say how much it was going to be l thought maybe he was going to do it for free or there would be a minimal charge. He still has my charger and I still owe him $111.60

    Business Response

    Date: 08/22/2024

    If you come into somebody's place of business and expect them to perform a service for free, you must live in a different world then the rest of us. You know that you were told of the service charge. Also you failed  to mention that the police had to get involved & issue you a trespass warning for your indecent behavior & refusal to pay for services rendered. If you would like to see the video footage of your behavior that can be arranged.

    Customer Answer

    Date: 08/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    This gentleman never said there would be a fee. I understand he may not be able to do it for free, but for a reasonable amount of money would’ve been fine. A good business owner might have said I can test your battery charger for you, but it will cost more than buying a brand new charger.. Had he said that I obviously would not have had a tested.
    Regards,

    ****** *****








Golf Cart City is NOT a BBB Accredited Business.

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