Complaints

This profile includes complaints for A C C Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A C C Corp. has 8 locations, listed below.

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  A C C Corp.

  PO Box 5149 Buffalo, NY 14205-5149

• 

  A C C Corp.

  400 West Ave Rochester, NY 14611-2538

• 

  A C C Corp.

  421 New Karner Rd. Albany, NY 12205

• 

  A C C Corp.

  69 Delaware Ave. Buffalo, NY 14202

• 

  A C C Corp.

  39 State St. Rochester, NY 14614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - I am writing to file a formal complaint against ACC Business, and request the dismissal of the attached bill. Upon receiving this bill, I called to ask why we received it, and was told that is was the amount the account was “contracted for” when it was created, which is the first I had ever heard of this. This account was created without our knowledge in 2023, and at no point did I (or anyone at my company) agree to a contracted length of service with ACC/ATT on this account. I have contacted their customer service and billing departments and been referred to multiple individuals, each of whom have passed me on to another person or department, until I came full circle and was referred back to the customer care line. I have documentation of the timeline of us learning of the account, the timeline with regard to our services, and our appeal of this issue, also attached. Thank you.

  Business Response

  Date: 01/03/2025

  Good Morning - I have reviewed this complaint and do not find it to be truthful in its' summations. The customer was provided with a copy of the contract on 9/18/24 - the contract was signed by ****** **** - Operations Manager for the company - the customer terminated the  contract prior to the end of the contract term and was charged as per the contract obligations. The customer had the opportunity prior to submitting the disconnect request to obtain full terms of the contract and neglected to do so. The termination charges were assessed as per the contract obligations that were signed for. I do not find any error on the part of ACC/AT&T and cannot agree to crediting the charges owed

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Once again, the business has failed to acknowledge the actual issue we have brought, and failed provide the information and documentation requested.The contract they provided is for our former account number, *******. This account is closed with no balance due.  They then created a second account without our permission or knowledge, for which they are demanding payment.   The business has not provided any contract or documentation for the account they are billing us under. The account we are being billed under is *******, which we did not have any knowledge of until they called us and said we had outstanding payments months after they were allegedly incurred. That account was unilaterally created by the business, without our knowledge, and invoices were not sent to our valid mailing address (which could not be provided since we did not authorize creation of the account), so we did not even receive the invoices. When we learned of the existence of the ******* account, we decided to discontinue future service because of the company’s dishonestly in creating the second account. Upon closing the account, we received a bill for $10,107.54.  When we called we were told that this was for contracted services and that there was a contract on file for the account.  There is not.  We never signed one, and the company has never provided one.  We have repeatedly requested it but have only been given the attached contract, which is clearly for our old account, *******, and not the new account they created. Section 4A of the contract the business has instead provided explicitly states:New Account: NO Existing Account: YES Account Number: ******* However, there are no owed charges for that account.  There was no agreement for transfer of service agreement between the two accounts,  and the business has never provided proof of such yet is demanding money while continuing to provide only evidence pertaining to the first account.   We are therefore requesting a reversal of the $10,107.54 charge on account *******. Regards, **** *******  

  Business Response

  Date: 01/13/2025

  Good Morning - I have, once again, attached the contract that was signed by a representative of your company when your company moved locations and moved the associated Internet service. I have provided this documentation and would be happy to provide the terms of the contact again if required - I cannot credit the amount owed as it is valid per the contract obligations. As for the suggestion that we moved service without the knowledge of your company - please review the attached contract that was signed by a representative of your company acknowledging that they were contracting for the service at the new location

  Thank you Deborah S**** Senior Contract and Compliance Manager - ACC Business/AT&T

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As early as January of this current year (2024) the company was notified of the desire to cease/disconnect service. They are still billing us for service we do not owe them for. We have sent them the amount of payments we have made on the account (all documented from our bank statements) proving that in all actuality, we have slightly overpaid them. As per their representative in an email message dated June 13, 2024, the company acknowledges that charges are only due for their services up to 2/21/24. The above referenced rundown of payments sent to them multiple times, starting from September of 2023, shows that we made a double payment in the month of February of $203.30 which covers the account charges remaining current up till the end of the month of February. Thus, they actually owe us a prorated amount of $28.04 in overpayment funds at the monthly rate of $101.65. Although we have attempted to settle this matter directly with them - the last attempt being another call to have them re-investigate the matter - their response has been to actually increase our bill to double what they are fraudulently trying to extort from us (The original amount was $75.67. The latest bill received today is now $151.34. We have no idea why they have done this, but we have already expressed our utter disgust with their business practices, and are now seeking assistance resolving this matter. Below, we will list the payment record that was sent to them, which for some reason they refuse to acknowledge as more than paying for their service up to the cut-off date of 2/21/24: 9/5/23: $101.65 to ACC Business - Check # 1366; 9/29/23: $101.65 to ACC Bus. - Check # 1370; 11/6/23: $101.65 to *** Service/ACC Business - Card payment: 3029 (last 4 digits); 12/5/23: $101.65 to ACC Business - Check # 1375; 1/4/24: $101.65 to ACC Bus. - Check # 1403; 2/5/24: $203.30 to *** Service/ACC Business - Card payment: 3029

  Business Response

  Date: 08/19/2024

  Dear Sirs:The account for ****** ** *** ********* / ******** ***** has been deactivated effective for 2/21/24.  Credit has been issued to clear the account as courtesy to close this dispute.  Thank you,ACC Business Billing Integrity 

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however it is laughable that the company referred to this as a "courtesy", when it was actually very unjust of them to do what they have done, as previously described. We will remember this ordeal as a warning to stay away from this company, and warn others to do the same in the future, as we have opportunity.   
  
  Regards,
  
  **** *****
  
  
  
  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/2022, we had a 50x50 Ethernet fiber circuit installed at our location. Our IT company came to complete the network install and they noted we were only receiving 6Mbs of upload, and it was supposed to be 50Mb. We submitted a ticket to ACC, They did some remote testing and said it was on the network side. Our IT company came back out and looked at the network again, stating that it was a circuit issue. Our business got busy so we didn't have time to readdress this issue again until 12/28, Ticket# 316180870. Once again ACC did some remote testing and emails were going back and forth between our IT person and ACC. The last email from ACC was on 1/10 requesting some changes to the ports, which were made on 1/10, and confirmed for ACC to perform their testing on 1/11 after 5PM. After 5PM we never received confirmation the testing was completed and on 1/12, we received notification that the ticket was closed. We have been dealing with 6 months of very little upload, which has practically disabled our ability to run our business. ACC doesn't seem to care to resolve the issue, and ATT says they're not responsible. Someone needs to fix this!!

  Business Response

  Date: 01/20/2023

  This customer has had service acceptance issues with their ADI service. Billing Integrity does not handle repairs or dispatches of technicians to correct. The customer will need to contact ACC Customer Care at ###-###-#### to be directed to the correct Maintenance Team for assistance.  Thank you!.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had contracted services with ACC Business since 2015. Sometime in the last 6 months, we could no longer access or utilize the service we were paying for. We had reached out to ACC with no success in resolving the issue. We then requested our services to be discontinued. Although we were now in a month to month contract, they charged us for services for another 30 days. We could not access the services. Again, we called, emailed and wrote to them. We still are being hit with late fees and a $453.64 balance for services not rendered. We do not feel we should owe these monies.

  Business Response

  Date: 01/27/2023

  Good morning,Please be advised that this is the first complaint from this customer received by ACC Billing Integrity.In reviewing the account, the customer submitted a formal disconnect request on September 30, 2022 and per the 30 day disconnect policy billing was stopped on October 30, 2022.A 1-time courtesy credit totaling 460.44 has been posted to the customer's account and brings the balance to 0.00.

• Initial Complaint

  Date:07/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called to get services from *** I did not call this business. Yet when I received my bill I noticed ACC Business was the name on the bill. As per ***, they are a third party company. So I continued to use my internet and pay my monthly bills. Time came to cancel my service. I called and cancelled my service but yet still received a bill. I paid it thinking it would be the last one. This business continued to bill me for a service they did not provide. After calling to see why I am being billed, I was assured my account was cancelled and I can disregard my bill. Now I have an outstanding balance and called to see why I am still being billed 4 months later and the representative says they have nothing on their end that shows that I cancelled. Now I have spent countless hours trying to resolve this issue over the phone and I am just getting a run around.

  Business Response

  Date: 07/14/2022

  Good morning,  This customer has never filed a billing dispute with our department regarding the service provided.  We do not see a disconnect confirmation number from our partner ************* which handles all disconnects.  If the customer can provide that confirmation number and date of disconnect we will be happy to review her account for possible credit.  Thank you!

  Business Response

  Date: 07/14/2022

  Good morning,  This customer has never filed a billing dispute with our department regarding the service provided.  We do not see a disconnect confirmation number from our partner ************* which handles all disconnects.  If the customer can provide that confirmation number and date of disconnect we will be happy to review her account for possible credit.  Thank you!

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. After speaking with the customer service department and tele communications department on several occasions I was reassured that my account has been disconnected and even told to disregard my last bill. Only after escalating the issue was I advised to contact the Collections department. I did that and spoke with a helpful associate named Yasmin who assured me she escalated the issue and that she has submitted my account for adjustment/billing dispute. I was told I need to wait 2 weeks to receive a response and that I may continue to receive bills. She did assure me as well that my account has been closed. Since then I have received 2 different conformation numbers: **** and **********. I have spoken with Dana, Mia #****** and Mike C**** ******. I do not have the other associates names. I was also assured by the associate I spoke to last month that I would receive an email with the conformation of my cancellation and that I can disregard my bills. I was also told by Dana that I would receive an email with my cancellation information and never received that as well. There seems to be a communication issue and I really do not understand why am I still being billed when I closed my account back in April. I even received an email confirmation that the router I returned was received on 5/6/2022. Regards, ****** *******

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I need email or written confirmation this has been done. I received another invoice yesterday stating my balance is still $160.50. You can see why I need confirmation. Invoice is attached and dated for 7/13/2022. Regards, ****** *******

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17562686, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need email or written confirmation this has been done. I received another invoice yesterday stating my balance is still $160.50. You can see why I need confirmation. Invoice is ***ached and dated for 7/13/2022.
  
  Regards,
  
  Belkis Alvarez
  
  
  
  
  

  Business Response

  Date: 07/19/2022

  ACC Business has cleared the customer's account and the balance is now 0.00.  ACC Business does not reprint invoices after adjustments are made. Billing Integrity did send an e-mail to advise of the action taken on the account but received an undeliverable message concerning the customer's e-mail address.

  There is no further action that needs to be taken at this time.

  Business Response

  Date: 07/19/2022

  ACC Business has cleared the customer's account and the balance is now 0.00.  ACC Business does not reprint invoices after adjustments are made. Billing Integrity did send an e-mail to advise of the action taken on the account but received an undeliverable message concerning the customer's e-mail address.

  There is no further action that needs to be taken at this time.