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Business Profile

Medical Plans

Highmark Blue Cross Blue Shield of Western New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Reviews

This profile includes reviews for Highmark Blue Cross Blue Shield of Western New York's headquarters and its corporate-owned locations. To view all corporate locations, see

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Highmark Blue Cross Blue Shield of Western New York has 2 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 12 Customer Reviews

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    Review Details

    • Kathleen K

      Date: 10/19/2022

      I’d like someone from Highmark to answer the question of why customer “service” reps (and it’s happened more than once and for a serious injury) can promise a call back re: information needed for treatment and you never hear from them again. This is after being on hold for a considerable amount of time.
      I’d also like to know what a subscriber should when given conflicting information re: treatment (surgery) of a serious injury. My husband broke his ankle in Florida (we are NY residents) and we were forced to fly home - at risk of blood clots due to extreme swelling - and we were forced to do this because NO ONE at BC/BS would/could give us permission to get out of network treatment!
      Had my husband died of a blood clot due to flying home in order to have surgery, I wonder if BC/BS would have sent me a sympathy card.
      And the icing on the cake? My husband and I were each sent a survey from Highmark re: level of satisfaction from our insurance carrier. We each related the above, I included my full name and contact information and asked if someone would contact me. Never heard back and it’s been 4 months!
      Kathleen Kirst

    • Donald B

      Date: 10/06/2022

      The only reason I give it one star is because I can't give it a zero. They are denying a valid claim and sticking me with the bill

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