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Business Profile

New Auto Parts

20-60 Auto Parts Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromJoey M

    Date: 03/26/2025

    1 star
    NEVER DO BUSINESS WITH THESE PEOPLE. TERRIBLE CUSTOMER SERVICE. I ordered a front diff with locker over the phone with them. The part they sent was the right part, but it was BROKEN when they originally dismantled it so now the part is useless. Basically, they forgot to unplug the wire that goes inside the part, and because of that, it ripped out when they took the part out run it useless. There is no possible way of getting a replacement part for this electronic component they damaged. On top of that it TOOK 3 weeks for them to ship the part and another 2 weeks to tell me that they could not do anything for me about. Lazy, slow dishonest, terrible custom service.

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