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Business Profile

Online Retailer

Iguwes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Iguwes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Iguwes has 2 locations, listed below.

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    • Iguwes

      Buffalo, NY 14202

    • Iguwes

      Binghamton, NY 13901

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered multiple products from this site. They never arrived. The credit card I used suddenly started seeing fraudulent charges. Customer support emails bounce, and the address on the website updates regularly to point at different office parks or post offices.

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - 8/14/2022
      The amount of money paid to the business - $49.50
      Business comminted to provide – ***** – AirTag (4-Pack) – Silver Quantity - 1
      Nature of Dispute – The item was not received.
      Business tried to resolve the problem - Not at all
      My Order ****** 

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I had ordered a printer from this business and has been a month since then. I paid for the item the same day and they issued an order number. Here is the order number ******. I have not received any updates or any reply in regards to the status of my order from the business. I inquired many times but they don't reply to my email. Also on their website, there is an option to track the order but it does not provide any information about the order. At this point I am assuming that my order is never getting to me. I am not willing to wait any longer to receive the item and would like to request the refund of my payment. Thank you.

    • Initial Complaint

      Date:09/19/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a specific mug on August 30th. I waited a week for tracking information. My purchase on their website states "processing". I have called them and left messages numerous times and emailed them numerous times about why my order is still processing but have not gotten a response back from this company. Also they keep changing their address information as well (see below). They are a scam and now they have my credit card information! :( I wish there was a way for you guys to shut down websites that do this. I wouldn't mind my tax dollars going to something like this.

    • Initial Complaint

      Date:09/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered phone never received it

      sent email email returned with no answers

      phone number on web site is a joke does not work
      telephone found on the BBB web site goes to some count down


      Raka Deend
      Aug 15, 2022, 3:24 PM
      to me

      IGUWES

      Help Center


      Order #******.

      Hi ****, Thank you for your purchase.

      We are processing your order.

      VIEW YOUR ORDER

      ******** - MOTO-O211 Expandable Cordless Phone System with Digital Answering System - Black
      Quantity: 1

      $35.00

      Payment Method

      Shipment Method

      Free shipping

      Note


      Subtotal

      $35.00

      Shipping

      Free shipping

      Total

      $35.00

      Billing Address

      **** ****** NPC ****** *** ****** **** ******, MA ***** ********** *********@*****.com
      Shipping Address

      **** ******
      NPC ****** *** ****** **** ******, MA ***** May Be You Like

      ********* - MAX Batteries AA (********* - MAX Batteries AA ($3.25
      ***** Instruments - BA-II Plus...
      ***** Instruments - BA-II Plus...
      $17.00
      **** Lithium Pro Series Animal...
      **** Lithium Pro Series Animal...
      $32.50
      *** - 25255RE2 2-Line DECT 6.0...
      *** - 25255RE2 2-Line DECT 6.0...
      $67.00
      Get in Touch


      This email was sent by : ****@*******.com

      For any questions please send an email to ****@*******.com

      Privacy Policy | Help Center

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an ****** **** ***** lite on August 8th I was emailed saying my order was received it has been almost a month and I still have not received my order I have tried numerous times to contact I guess both by phone & email and have gotten no response that is why I am asking for your help

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order # ****** for manscape shaver. I never got a email confirmation for 2 weeks. Then they send me this "if you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). But I tried calling and emaiing in both cases the phone gets disconnected and the emails are returned. This has been going on for the last 2 to 3 weeks. It seems this is fraudelant company. Know that i see on ******.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a SCAM! They never ship, you cannot reach anyone, and the emails will not send. This review should be on file.

    • Initial Complaint

      Date:08/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on August 13, I purchased an electronic item for 27.00. For the past 5 days my purchase on their website states (processing). I have called them and left messages numerous times and emailed them numerous times about why my order is still processing but have not gotten a response back from this company.

    • Initial Complaint

      Date:08/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Refrigerator (07/31/22) spent $750.00
      More items on 08/01/23 $1240.50
      They sent me confirmation order number but, after then, no response my email.
      Company phone numbers are not working.
      Even 'track your order' is not working function.
      I am scared about my situation.
      When I originally checked that site through filtering fraud, it wasn't but when I googled it, it said lot of red flags.
      Since they didn't charge yet but I gave authorization to use my credit card, card company said stil they can charge through my card.
      They just ignoring customers and never follow up.
      Please help me!
      Thank you

    Iguwes is NOT a BBB Accredited Business.

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