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Business Profile

Online Retailer

Cushie Cushion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December23 ,2024 I placed an order that Ithought was coming from Buffalo NY for *** brand slippers and they would be delivered within a few days. After I received the confirmation, I realized that the order seemed a little sketchy, so I immediately sent several emails asking to have the order cancelled. The email reply stated that the order could not be cancelled but they have a guaranteed money back policy if I'm not happy with the product. I didn't receive the slippers until after contacting PayPal and they contacted cushie custion (email replies also come from ************************) in order for me to get a refund, I need to send the slippers to China-at a cost to me over $200. or get 20% refund or a future credit on a new purchase.The slippers were sent from Buffalo NY but must be returned to China at my cost. The slippers are counterfeit Uggs and smell terrible. On their website the slippers are called ****.
  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    UnpursuableMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was shopping for sneakers and came across the website ********************** so I placed an order on June 9, 2024. I received an order confirmation and order number which is #*****. I have been receiving emails from them ever since but none about the order I placed. I sent them an inquiry email on June 15, 2024 that has never been answered. I started looking at reviews and discovered that this website was none for scamming and customers losing money. I just understand why this site is still allowed to be in operation.

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