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Business Profile

Online Retailer

Force10 Brakes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a power brake system and had it shipped to my mechanic. At first, parts were missing and new parts were sent out. The parts sent were the wrong ones and my mechanic sent pictures of what he needed. He called force10 and the person said he would talk to the engineer and get back with him that day. It has been over two weeks and no communication. I wrote a review and only then did they send a message back. They said they have talked to my mechanic several times and have sent several items to him to fix the problem. Nothing has been sent and they will not return his calls or messages. Now, I have to wait for him to make the parts at an additional expense to me for parts and labor.

    Business Response

    Date: 08/01/2024

    Hello, 

    The car is over 60 years old and seems to have some type of modified firewall parts.  The kits we sell accommodate 99 percent of the vehicles.  If there are any modifications and or custom issues, we try to help the customer where ever possible.   We do not make custom parts to fit cars.    The customer has the option to send the parts back, which they have not done.  We offered this, but have not got a response.   

    Force 10 Brakes

    Customer Answer

    Date: 08/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    Regards, **** ****

    The company states that the car is over 60 years old. It is a 1969 which makes it 55 years old. Second, my mechanic says that no modification has been done on the fire wall like the brake company claims. I did not send back the product because most of it has been place on the automobile already. I am looking for a partial refund due to the fact that the part is now having to be handmade. This is an extra expense to me and my time. Also, the brake company says that they have been in contact with my mechanic and he has not heard from them since he emailed and tried calling about the wrong parts sent.

Force10 Brakes is NOT a BBB Accredited Business.

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