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Business Profile

Plumber

Kastle Plumbing & Renovations LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4th new Sump Pump was installed. Business owner (Stephen K***********) was paid $600 by check. I asked business owner about obtaining a detailed invoice and it was noted that I do not have an email address. Business said ok and cashed the check. There is a warranty on the Sump Pump that will be voided without the detailed bill with date of installation. I have called the business on the 14th of April, the 22nd and May 1st asking for the invoice. All calls were made to his office number ###-###-####. His mobile number was also contacted. In total 6 calls were made.
    I went to **** ***** to check prices on pumps and price range is from $250-$350 in various pumps. I do not know if I was charged for the most expensive pump but the cheapest installed without any invoice forthcoming. My being charged $600 with no invoice received would be easier to swallow if I was at least able to confirm my warranty on the parts installed.

    Business Response

    Date: 05/15/2025

    I did install the pump at the said $600 fee, which is more than fair and lower than the going prices of my competitors. I did explain to Mr. ****** that an email would be easier and if he could provide me with one of those that would be better to get him a quicker receipt. whether it was his or another family members it didn’t matter to me. He said he didn’t have one and I told him as soon as I got around to doing paperwork billing, which isn’t very frequently I would get him a receipt. I will absolutely be getting Mr. ****** his receipt, but To have his daughter call me and threaten me and claim that I Take advantage of the elderly because I haven’t mailed a receipt yet is ridiculous. I treated Mr. ****** with the upmost respect while at his house. I also was very prompt and quickly installing the sump pump at his request. I can promise you we don’t take advantage of the elderly or anybody. I did leave a voicemail with his daughter because she left the phone number for me to call her back at. It was her work phone number and I left a very detailed message with my phone number several times for her to call or text me her email and I would get it to her Immediately. As it is a simple click or two away.

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