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Business Profile

Producers

Twenty6 Productions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two concert tickets and parking for the event. Concert canelled due to covid. I could not attend the rescheduled date and asked for a refund. They sent me all over the place. Stopped responding to me. Sent me back and forth between the event and production company. I just want my money back. **** ** *** ***** used twenty6 productions. Then changed production companies. **** ** *** ***** sent me to twenty6 productions for refund and Twenty6 Productions sent me back to **** ** *** *****. If you could get me my refund for my two tickets that would be greatly appreciated.

    Hi ********,

    I've attached pictures of the email from the company(I did email them earlier but never heard back) And also pictures of the two tickets. It says Order# ************** on the ticket. I appreciate your help in resolving this matter for me. Thank you and talk soon! -*******
    -----------------------------------------

    From: "Jennifer B*******
    To: ***************************** Cc:
    Sent: Tuesday August 2 2022 6:07:27PM
    Subject: Re: Tickets from lasts years cancelled event

    Hello *******,

    I'm so sorry you're having to deal with this headache, especially for a year later. Do you remember who you spoke to at Twenty6 Productions? Also if you have it handy can you forward us your ticket confirmation email or send the confirmation number please. We will contract Twenty6 as they were the ticket brokers for the event - like a ************, just on a much smaller scale - and they were responsible for the automatic refunds. We had nothing to personally do with the ticketing or handling of the refunds. Again we apologize for Twenty6 giving you the runaround. As our event is in a few short days you might not hear back from us for a bit but trust we will follow up on this issue. Thank you for your patience.

    On Tue, Aug 2, 2022 at 4:30 PM wrote:
    Hi ********,

    I did reach out to Twenty6Productions twice and both times I was referred back to you guys for a refund. We are not able to attend this years event and would like to be refunded for the two tickets purchased for last years event. Please let me know what information you need from me to make this happen. Thank you and talk soon. -*******

    -----------------------------------------

    From: "******** *******"
    To: ***************************** Cc:
    Sent: Thursday July 7 2022 1:27:18PM
    Subject: Re: Tickets from lasts years cancelled event

    Hello,

    This year we are using a different ticket platform, so unfortunately we will not be able to accept last year's tickets. Any tickets and/or RV parking passes from last year can be refunded through Twenty6 Productions. You can email them at ***************************** or call ***** ********. We are sorry for any inconvenience this may cause you.

    New tickets for **** ** *** ***** can be purchased on our website, **********************, or no-fee tickets can be picked up at the ******* ********, the ******* ******* or the Valley in Holland, NY.

    Hope to see you on August 6th!

    **** ** *** ***** team

    On Tue, Jul 5, 2022 at 4:26 PM wrote:
    Hi I have tickets from last years event that was cancelled. Can I show up with my tickets from last year or do I need new issued ones? If so how do I go about that. Thank you!!

    sent this email July 5th, 16th, and 27th with no reply

    Hi,

    I purchased tickets for last years event and unfortunately am not able to attend this years event. How do I go about getting a refund for my tickets? Thank you and talk soon!! ********(***** daughter)

    Business Response

    Date: 01/13/2023

    This is a message that has been sent directly to Mr. **** on this matter. We are doing all we can to rectify it and believe we are being falsely accused of the actions he laid out. Please let us know if you need anything else and know we are actively trying to make this situation better for all parties involved. Thank you very much! Hi Mr. ****, Hope all is well and things are good. I wanted to reach out as we just received a notice of complaint from the Better Business Bureau for our company Twenty6 Productions. I see that it is about a refund regarding the **** ** *** ***** event that was cancelled in 2021. I first want to reach out and apologize for the back and forth the festival has given you about this. I won't go into too much detail over it but from what I can gather, you never received a refund for the festival that was cancelled in 2021. We were the company hired to handle production for the event, when the owner decided to cancel the festival, all tickets were automatically refunded.   There's a chance that the refund was sent to an older credit card of yours or that it came through under something you didn't recognize. We got all the info over to the ticketing company as well as the festival. That being said I'd like to do anything I can to make this right with you. If you could send me a receipt of the ticket purchase or let me know the total you spent, I would like to send you back this money from my personal account. At the end of the day I take great pride in our company and I can assure you we did not intentionally try or hold back any of the refunds. I do believe something might have gotten mistaken on the festival side but again I would personally like to make this right. Please let me know when you can and if after the money is received or we have a phone conversation, I would greatly appreciate you considering contacting the BBB to let them know this issue has been resolved. Thank you very much and I look forward to hearing back. Have a great night and talk soon. 

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company promptly reached out to resolve things. Thank you!  
    The company handled this wonderfully.  They reached out and agreed to refund the money.  
    Regards, 

    *** ****

Twenty6 Productions is NOT a BBB Accredited Business.

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