We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Refrigerator Repair

Mesmer Refrigeration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigerator Repair.

Complaints

This profile includes complaints for Mesmer Refrigeration's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mesmer Refrigeration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Mesmer Refrigeration

      930 Bailey Ave Buffalo, NY 14206-2337

    • Mesmer Refrigeration

      519 Hamburg St. Buffalo, NY 14204

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 3rd 2023
      Company came out to service our three door cooler at the bakery. Had to replace a control unit as well as a few little things. Total bill came out to be around $700.

      July 26th 2023
      Same issues arose as before including a leak that the company apparently fixed. Called to schedule a technician to come out and look at it only to be refused service and employee was very rude.

      Do not recommend this company for any work.

      Business Response

      Date: 08/10/2023

      BBB spoke to the business and the following was relayed: We performed a service call for this customer 5 months ago, and we had a hard time getting paid for that service call.  This customer also called us up and was very irate and disrespectful with our office manager, so she had to disconnect the call.  This customer wants us to perform a new service call now and not charge him.  We completed a repair for him 5 months ago.  There are a million things that could be wrong with his system at this time.  How do we know it is the same issue that we previously repaired?  We replaced an electronical part of his refrigerant system.  The supplier that we get our electronic parts from gives us a 30 day warranty on those parts.  We extend that same 30 day warranty to our customers.  Therefore, even if it is the electronical part, he is well past the 30 day warranty.  We take good care of our customers and if had he approached us differently-- we may have handled the situation differently.  Unfortunately that is not what happened.  Thank you. 

    Mesmer Refrigeration is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.