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Business Profile

Tech Support

Nova Tech, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $899.23 for IT help over the phone from who I thought was the **** *****, and it was taken out of my acct. on 9-1-22. They took my checking acct. & routing # over the phone. My daughter, who is my Power of Attorney, found out and noticed that they now monitor my computer. She called ****** ****** of ******* ******* ***** & demanded my money back, which I received credited to my checking acct. on 9-16-22. I had to close my bank acct. since they had my account number. Mr. ******, Daniel P****, and Rick started calling me over and over demanding that I pay $199.99 for ****** ******* ****** service. My daughter called them back & told them not to call me anymore. They e-mailed me an invoice for $199.99 on 9-13-22. I asked my daughter to pay it, & she did with a money order made out to ****** ******* **** with my customer code, name and PO# (all provided on their invoice). The invoice had a partial address of ********* **** ******** *** ******. My daughter ******** ****** ******* **** with that partial address and mailed the money order to *** ** ******** ***** ***** **** ******** *** ***** on 9-13-22. Andrew W***** started serial calling me & my daughter again last week (around 9-29-2022). I took his name and number & had my daughter call him at 1-888-972-9303 (they also use 1-844-608-9571, 1-904-915-3561, 1-866-958-5751, and 1-661-593-4536). I live in an assisted living facility, & I cannot block calls because my phone # is assigned. Mr. ****** became very agitated and yelled at my daughter when she said that she had mailed a money order to the address in Florida. He had originally wanted her credit card # & was angry when she did not provide it. He is insisting that I pay $199.99 again, but mail it to Nova Tech, Inc., who is "a merchant of ****** ********, at ** ******** ****** ***** ***** ******** *** *****. He says ****** ******* **** * is their "main branch." He is threatening me & my daughter with legal action if he does not get $ by 10-5-22.

    Customer Answer

    Date: 10/14/2022

    Nova Tech is the correct business.

Nova Tech, Inc is NOT a BBB Accredited Business.

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