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Business Profile

Tent Rentals

Tent and Table

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tent Rentals.

Complaints

This profile includes complaints for Tent and Table's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tent and Table has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a non=profit organization in Vermont. We bought a used tent to do community events here in our town. We bought it with a grant that we got from the state. We got the tent in the late fall last year and when we got it , it was already too cold to use it, so we store it. We were having our first event with the tent and when we pull it out it was full of holes at least 20 to 30 holes. And when I called them to see if we could get a resolution they told me they could only exchange it for a newone and that I had to pay another $800 on top to get a replacement. I looked at the small print and it says I had 15 days to file a complain. I know legally I dont have a mean to file charges but I feel that they should of let me know that the tent had holes.They had used white duck tape to patch some of them. I think the ethics of this company are not trustworthy and I would like to file this complain to let other people know that this business is about. I just think they should of told me that the tent had holes and they used condesending language to presuure into buying another tent. I would never buy from this company ever.

      Business Response

      Date: 07/26/2024

      Thank you for getting in touch about your order. As noted in the product listing for used items, these are sold "as is," meaning any defects or blemishes are the responsibility of the customer to repair. We offered to assist by covering the cost of repair materials, which you declined. Additionally, we provided a significant discount on upgrading to a brand-new tent top, which you also found unacceptable.

      I understand this situation is frustrating, and I’m sorry we couldn’t meet your expectations this time. Please feel free to reach out to a sales consultant for any future opportunities or assistance.

      For clarity, here is the direct quotation from our Terms and Conditions page, located on the website: "USED PRODUCTS, WAREHOUSE SALE PRODUCTS AND/OR DEMO PRODUCTS CARRY NO WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. ALL SALES ARE FINAL, AS IS, WHERE IS, WITH ALL DEFECTS KNOWN OR UNKNOWN. THERE ARE NO EXCHANGES OR RETURNS. IF YOU PURCHASE A USED PRODUCT USING A CREDIT CARD, YOU SPECIFICALLY WAIVE ANY RIGHT TO DISPUTE ANY TRANSACTION FOR A USED PRODUCT."

       Thank you.

    Tent and Table is NOT a BBB Accredited Business.

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