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Business Profile

Tree Services

Advantage Trim & Lumber, Inc.

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • John T

    Date: 05/06/2023

    A miserable experience, and it ain't over yet. I ordered my lumber on April 20th and I'm still waiting for it in Annapolis on May 6th, after it first went AWOL in Maine--which I learned about from the lady who got it and gave me a call--and now it's AWOL in Baltimore. When I texted the freight company's customer care man this morning, "Any word?", his reply was "Zero". That's right. Zero accountability. The Advantage Lumber salesman was the strongest link in this chain, but the product cut loose at the weakest link, which nobody seems to be able to trace. I have gotten unintelligible voicemails from their freighter, leaving a general phone number and labyrinthine phone options between me and live intelligence, followed by apologetical messages, but still no lumber. Much time wasted, much frustration, and no lumber. My contractor has been waiting on this job for over two weeks, and he watched his cell all Friday during the "10am to 6pm" 8-hour delivery window--on the day his grandson was born, as luck would have it--but no lumber. And no word since: "Zero", was the customer care man's one word about it. After much patience I write him, "Surely you will unload the lumber, for all my troubles, since I can't ask my contractor to spend another day minding his phone," and the customer care rep says, "Union rules don't allow it." Are there any rules about timely delivery of product, or accountability for missing product, or compensation for loss of income? I really regret not buying local two weeks ago. This run-around is not worth the savings of buying on the internet from Advantage. It was penny wise and pound foolish for me to go with Advantage Lumber. What's the advantage of a good price if they don't deliver the goods as promised?

Advantage Trim & Lumber, Inc. is NOT a BBB Accredited Business.

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