Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My walk below the window was damaged with two knee holes that they did not tell me about and hid with a bed after they were done. I had mutilpke tried in my house in the last month and had to have drywall replaced and windows and flooring and ceiling in bedroom replaced in the last two weeks due to a water leak. All windows were inspected and all bad drywall was replaced with the windows and flooring to come. Not one inspector or repair man noticed the holes in the wall. They were not there before the windows were prepared. They are directly below the window and look like their knees went through the wall when repairs were done. I want this fixed and I complained about how the work was done and was treated very poorly by the manager and the salesman called to also yell at me on the phone to say he did not make a mistake because I asked for trim on the windows and they did not put it on they relapsed windows with water damaged trim that not need to be removed and project the damaged wood. All things I explained to the salesman. They told me I Thor what I paid for an nothing more. Exact words. I got extra. Two holes in the wall they need to fix. .

  

  Business Response

  Date: 07/11/2024

  We do apologize for the confusion but all our contracts are itemized and show if you purchase or choose not to purchase a specific item. You refused some items and we even offered to do the work that you declined to purchase them. We were not rude we kept offering to do the work but you wanted us to do work that was not purchased. That is not fair to our company especially when our contract is completely itemized. We also have a policy that we don’t move beds or furniture that is in the way of the window install before or after so we couldnt have moved the bed because of that reason and then put it back . He also stated the bed was moved before install but it wasn"t. It was moved by his son when our guys got there and stated that we don't move furniture because if anything gets damaged in moving its not our responsibility. So the request for $2500 is declined because the windows were replacement windows not involving new casing, sills, jambs that were not purchased on the contract and the hole was caused prior to installation or while his son was moving the bed back.

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business dated the bed was not moved before instal and then said it was moved when they got there. That is before the instal took place so they contradicted themselves. It also states the damage took place before or after the install. There was no damage to the wall before they came and only damage to the wall after they did the work. My son did move the box spring back into place but was on the opposite side of the bed to do so. It is not possible to put a bed back from the direction and place the holes are at. The workers did cause the damage and need to fix the damage they made.  Regards, ********* **********

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company did home improvement on the property. Original shutters on the house were secured and old. On 05/12/22 shutter blew off the house. I immediately called them. On 06/28/22 I spoke with John and he said they had to order the right size shutters. On 08/30/22, the shutter blew down sideways and was dangling on the house. I called the next day and informed John of the problem. On 09/06/22, i called them from a different number to let them know that the problem still needed to be resolved. 0n 09/07/22 they came and glued the shutters on. My problems with this issue is the incorrect sizes for the shutters were ordered. Secondly this company will not answer calls from my phone number, so I have to call from a different number in order to communicate with them. Also, there is an outside window with a big gap and it needs to be sealed or caulked. I'm totally disgusted with the customer service and the timeframe it is taking to correct this issue.

  

  Business Response

  Date: 10/10/2022

  We apologize for the issues and delays you are having with your shutters we will have an office manager call you immediately to remedy your issues.

• Initial Complaint

  Date:07/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we have been waiting for more than 10 weeks for our windows. We had it scheduled to Install today Saturday July 30th. And no one showed up or called and the offcie is closed. We left 2 emails and called multiple times the last 2 weeks for an update and received Nothing. We work during the week and we're told a Saturday install would be okay. This is not a positive experience. We also have not heard form our salesman since the day he took our check.

  

  Business Response

  Date: 08/01/2022

  Good morning

  Our installers did show up on that Saturday July 30th but our times are delayed an hour on saturdays to between 10-11. He did show up a little after eleven and did complete the job. In regards to the time frame we are usually 7-9 weeks but due to the one window being and octagon window and considered a specialty window it may take up to addtional week or two weeks.  We apologize for any inconvenience and hope you enjoy your new windows.