We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Renewable Energy

Delaware River Solar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last July (2021) I received a mailer from Delaware River Solar saying that by signing up I'd save money on my electric bill. They now tell me I owe them $300, even though during that time I continued to pay my electric bill as usual. It's all buried deep within the fine print, and that's where my complain lies. They have deeply dishonest sales practices. Someone needs to be made aware of this. I now have to pay $300 for what? I can't see where a service was provided to me. I'd like them to cancel this because I didn't ever get anything out of this, so I shouldn't be paying them anything.

    Business Response

    Date: 11/03/2022

    We deeply regret ************' experience with community solar.

     

    When ****************** became a Delaware River Solar subscriber, he was assigned to a community solar farm that utilized a two-bill process. This billing process, which has since been retired for a more streamlined one-bill process, was not sufficiently explained to ************' satisfaction at the time of his subscription.

     

    In order to rectify the issue experienced by ******************, DRS corresponded promptly with ****************** upon hearing from him and cancelled his subscription in April of 2022 per his request.

     

    Further, any outstanding balance that ****************** held with DRS as a result of his DRS subscription has been forgiven and eliminated.

     

    ***********************

    Delaware River Solar

  • Initial Complaint

    Date:07/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint regarding Delaware River Solar company. I get electric supply from NYSEG, having not received a bill for the services provided to me in since May, 2022, I have contacted NYSEG and they advised that the bill has not generated yet, because it appears that I have signed up with Delaware River Solar to receive their services. I have never signed with any solar company, nor do I plan to sign in the future. I have contacted Delaware River Solar to no avail, and it appears that Delaware River Solar has fraudulently obtained my personal information and used it to sign me up for their services. I have contacted NYSEG again on July 26, 2022, and thy confirmed that the bill has not generated because Delaware River Solar still has me as a customer.

    Business Response

    Date: 11/03/2022

    We deeply regret ************************** experience.

     

    Contrary to information that ********************* appears to have received from NYSEG, ********************** is not now and never has been a subscriber to Delaware River Solar. Nor has ********************** ever been billed by Delaware River Solar.

     

    We have communicated this information to ********************** and we have corresponded with NYSEG on ************************** behalf in order to make clear to them that she is not a Delaware River Solar subscriber and have asked them to rectify ******************' NYSEG billing issues.

     

    ***********************

    Delaware River Solar

Delaware River Solar, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.