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Business Profile

Online Retailer

Vesolia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Promise to send a kid swing set by December 23 havent received cannot contact business anymore. Been trying to contact for the last two weeks still no response.

  • Initial Complaint

    Date:11/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a riding lawn mower from them and it hasn't arrived. I got an email from **** at conact@ vesolia.com on or around 10/29/23 saying it would ship in 3 to 5 days and they would contact me with a tracking number. I haven't heard from them. I've tried calling but the numbed on their website is constantly busy. I've tried using their contact form and it says my phone number is invalid and won't send my message. I've emailed and gotten no response. I tried the phone number on this website and it's busy. I want someone to contact me with a update. I feel as though I'm being scammed.

  • Initial Complaint

    Date:06/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website of business is fraudulent. Phone number listed is disconnected and physical address of the business is a residential home.No way to connect with merchant about product that was purchased via their website. No customer support responses to chat option on their website.

    Customer Answer

    Date: 07/21/2023

    Better Business Bureau:

    At this time, I have not been contacted by Vesolia regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vesolia.com is a fake retailer who defrauded my father out of $700. After my father told me he did not receive the mower he had ordered, I investigated and found the phone number, email, and business address were all fake. Even the shipping company they provide tracking for (**************) is fake. We are working with my fathers bank to get the money back but this needs to be addressed and shut down. I appreciate your time and assistance in this matter.

    Customer Answer

    Date: 07/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Vesolia regarding complaint ID ********.

    Sincerely,

    *********************************

Vesolia is NOT a BBB Accredited Business.

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