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Business Profile

Nutritionist

Sarah Lynn Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a telehealth nutrition plan in January of 2023 and continued into March when my nutrition coach quit. Each session provided healthy ways to eat and provided documents correlating with the session. I was able to print these documents out that listed food groups and daily serving sizes. She billed my insurance $100.00 per session. I have misplaced the documents and when I went into my "HEALTHIE" (that's what they call the program) account the only documents there, were from Jan. 23 and 31. The documents from Feb. and March that I need and paid for are not in my account. I have reached out to Sarah Lynn multiple times and asked for those documents to be placed back into my account. She said they were there. I replied that they were not there and that I would please like them. She just ignores my emails. I even reached out to my nutrition coach and she said she would contact Sarah but I have heard nothing. All I want is what I paid for.

    Business Response

    Date: 02/09/2024

    Received call from the business stating that they will reach out to the consumer regarding the issue.

Sarah Lynn Nutrition is NOT a BBB Accredited Business.

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