Reviews

Review Details

• Review fromDavon C

  Date: 09/04/2024

  1 star
  My car broke down on a road trip and so I had Roosevelt tow/repair my car. I live 4 hours away, so naturally I wanted a bit of a heads up on when the car was ready so that I can plan my schedule to travel 8 hours round trip to pick the car up.
  My car was towed on August 21st, and I was told it would be ready by August 23rd. When I called back in on the 22nd to see if the car was ready, I was told they had delays and it would be ready the following Monday. This cycle continued where I would call, and the ETA would be pushed back a day or two until the car was ready on August 30th. The person who answered was disrespectful and gave an attitude - all I asked for was an accurate estimate on when the car would be ready and received an attitude. I gave them a call a day during the week, and while this may seem like a lot of calls, I only called because they told me the car would be ready the next day. If they told me it would have been ready in a week, I wouldn't have bothered them for a week. They mentioned they wanted to perform a final test to ensure the car was running smoothly and for me to pick up the vehicle Sep 3rd. When I picked up the vehicle, I started my 4 hour drive home, but after 30 minutes, my engine was overheating - turns out the water pump was broken. So much for their "final test". Let me put it this was - I towed the car back to CT instead of having these idiots deal with the car again. I decided not to bother calling these guys back since they clearly do not care about their customers, and I'd probably give myself a stroke dealing with them again.
  Another point... all they had to do was replace an alternator and the part was already in stock so it should have been a 3 hour job max... the only explanation for a week one delay would be they were prioritizing other customers over myself.

• Review fromJen G

  Date: 04/13/2023

  1 star

  Jen G

  Date: 04/13/2023

  I've been a loyal customer for the past 7 years but both the service and customer service have gone significantly downhill and I will now be looking for a new mechanic.
  The ladies at the desk are vile and rude and clearly have no interest in retaining customers. When I simply asked if they could change the channel in the waiting room (we were the only ones there) because my young children didn't need to hear about school shootings, they replied with a smirk, "NO." So we had to stand in the lobby, while they proceeded to disparage me (for not seeing their “No cell phones” sign as I tried to arrange a ride) to my children. Unbelievable.
  The mechanics have missed appointments and failed to complete simple tasks repeatedly. They've jacked up prices and misquoted me multiple times. When I questioned the most recent misquoted charge the response was "too bad". They failed to inspect my car, which was the whole reason I brought it in. They gave me one excuse and replied with a different excuse to my review. Never an apology or a willingness to make it right. Nobody seems to know what's going on, nobody wants to be held accountable, nobody seems to care about their customers. As a small business owner myself, I could NEVER imagine treating my customers the way this business treats theirs.
  It's a shame but after spending thousands of dollars over the years and recommending them to friends and family, I will never recommend this mechanic again.

  M. W. Roosevelt & Son, Inc.

  Date: 04/18/2023

  Ms ******* also posted a review very similar to this one on ****** about the same time as submitting this one to BBB.
  After our reply pointing out her inconsistencies and outright lies, she took it down.
  The woman was a menace. She was rude, loud, condescending and would not listen to any explanations. She was scheduled for an inspection on a 2015 ********** that had issues, repairs were made and codes needed to be cleared. NYS inspections can be frustrating for aging vehicles. We didn’t fail to inspect her vehicle, it would not pass until the codes were cleared. This was explained to her. She would hear none of it. No one smirked. She ended up screaming at our cashier, who gave it right back. I came out and told them both to stop. She kept on her rant and literally threw her money at our cashier. We dealt with her elitist attitude on two separate days. Her cell phone call was placed in front of our shop door (employee use only) that is six feet away from our receptionist desk. We have signage in several locations. She knew what she was doing. Her children’s toys were strewn across our lobby area where customers cross to check out. They were NOT alone in the waiting room, and we’ve had our TV on cable news for decades. If she was a longtime loyal customer as she claims, she would know this.
  I feel like I’m constantly having to defend our business because of the self entitled that need to feel in power.
  I have a disclaimer on ****** because of the crazies that just pop up and try to destroy the reputation of a business because they were offended. It's truly hard to keep us these days.
  It’s just sad.
  btw...there were several employees that wanted to reply to this "review". Ms ******* may not treat her customers poorly, but she certainly treated those that were essentially working for her abysmally.

  Jen G

  Date: 04/18/2023

  To the business owner’s response:
  1) No repairs were done on my car. They did not fix the issue I requested (ABS brake light on). They did not inspect the vehicle as requested and agreed upon. First I was told my vehicle had to “clear codes”, then it was that their printers weren’t working. Which was it? And why not just apologize and try to make it right?
  2) No previous review was retracted. We had no toys with us (just three young kids who didn’t need to be subjected to news about school shootings). No other customers were in the waiting room. All lies from this business. Very sad.
  3). Not crazy, no chip on my shoulder. Have never left a bad review for any business I’ve interacted with. The service here was just so bad, I felt compelled to let others know.