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Business Profile

Concrete Contractors

518 Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    • Patio and walkway are not finished.
    • Front walkway has a huge crack. He said he would fix it. 
    • After the concrete was cured, 28 days, he cut relief lines and got concrete dust EVERYWHERE. I had to pay someone to come clean up the concrete dust that was left EVERYWHERE. 
    • Left a huge mess of my property and yard. Concrete all over my white vinyl fencing. Rocks/Concrete all over my yard. Slump pile concrete all over yard. Told me he would come rake out, backfill and seed the yard, He did not. Spit chewing tobacco all over my property when working. 
    • Used my personal garbage can and poured waste concrete in it, along with other items. Left the garbage can for us to not only dispose of which was very heavy, but also had to be replaced because it was not able to be used again after there was dried concrete in it. 
    • Stamped concrete has uneven color or sealant that has bubbled up and again, looks messy and unfinished, or thought through. 
    • Did not finish the job. Said he would be back, and never showed up, stopped communicating. 
    • Is not fine tuned with small details of the work, and applied very messy, wrong colored caulk up against stone, didn't glue down or secure block caps and overall many flaws in the stamped concrete. 
    • Became extremely flakey not showing up when he said he would and stopped communicating.
    • Mismeasured the circle step onto the patio, too small for space, again no communication. 
    • We paid extra money for extra block due to changes, he did not use all the block and took the block. I asked him not to take the block, and that I would use it for my garden, and he still took the block that I paid extra  for. 
    • Communication turned very different from initial greetings. He apologized for the way he acted and blamed stress of the job. 
    • When I mentioned he had a contract to uphold he said "Do you think I care about a contract?"
    Overall I would NOT recommend 518 Concrete due to the overall

    Blocked my number and won’t respond

518 Concrete is NOT a BBB Accredited Business.

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