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Business Profile

Hospital Supplies

Upstate Home Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for Upstate Home Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Upstate Home Care has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from this company in May of 2023 for $56.59 for CPAP supplies. I mailed the check number 3915, dated June 5, 2023 and it cleared my account on June 8, 2023.
      They continued to send me bills. I called numerous times and told the customer service reps that my check had cleared my account, I was told that "it must have posted to another customers account". When I received a bill the next month, I went to my bank and requested the copy of the cleared check (front and back) and mailed it in with the payment stub with the bill. I received a "final demand" bill dated Aug 2, 2023 telling me that I will be sent to collections within 10 days to prevent my account from being sent to collections or an attorney.

      Business Response

      Date: 08/14/2023

      Greetings & Hello.
      We would like to thank you for bringing this matter to
      our attention. A team member has been assigned to investigate this matter on
      your behalf of the consumer and will be in contact with them directly with our
      team members findings.
      Thank you,
      Corporate Compliance Department

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered supplies from this company. My acct. # is *******. They were not the right ones so I promptly returned them on May 19th 2022. I have the tracking number ****************** and they received them on May 20th or 21st. They sent me a bill Invoice #******** due June 2, 2022 in the amount of 19.61 for the supplies. I called them immediately and got the run around. Sine then, I have emailed them more than once and no one has got back to me. I have called at least 10 times and I get no where. I asked to have a Supervisor call me back and no one did. I just received another bill, this time for 13.01 with a late fee of 15.00 and called them again. Still not resolved. Because of this going on for almost 4 months now I had them come pick up my oxygen machine and do not want to do business with them at all! I want this invoice credited on my account.

    Upstate Home Care is NOT a BBB Accredited Business.

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