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Business Profile

Pool Supplies

Finger Lakes Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year 8/2022 a brand new pool was installed, the pool was not installed properly and is not level which has cause one side of the pool to be bowed and multiple spots were leaking. The pool company was suppose to instal the same pool and liner but installed a different liner and the liner seams can be seen. The pool also has some scratches that compromised the protective cover and there is a large sharp rock protruding through the bottom. A couple of the caps were bent and missing a piece that they were suppose to bring and the never did. The company has been contacted multiple times via phone calls and emails and they do not respond. I never got and product paperwork or any warranty paperwork.

    Business Response

    Date: 09/18/2023

    We did the walk around with her when the pool was installed and there were no issues noted.  We told her the same liner was not available, we showed her what was available and she agreed.  We did advise her that we could provide paint from the manufacturer for the scratches.  The owner has been advised of her additional concerns.

Finger Lakes Pools & Spas is NOT a BBB Accredited Business.

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