Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 86-year-old husband had a severe stroke, was hospitalized for 4 1/2 months. On May 6, 2022, our three-story old home flooded from the 3rd floor down to the basement. I could only find one contractor to repair, restore of replace ceilings, walls, floors. Tom N**** of Finish Solution agreed to begin work on June 3, 2022. When we met, he measured the damaged areas and gave me directions about the supplies to order. He said he could complete the job in a few days to a week. We had several phone calls, texts, emails in preparation for his arrival on June 3rd. At no time did he tell me that he was also in the midst of several ongoing painting contracts that would interrupt his work on our home. Tom N**** began work on June 3, 2022. He worked varied hours on June 4, 6, 8, 10, 13, 14 because he had other ongoing jobs in progress. I was able to arrange for and pay for two helpers to tear up and remove sodden carpeting and assist him completing portions of his work. All of our furnishings that were in the wrecked rooms were crowded into unaffected rooms and it was difficult to function, since I could not reach files and equipment, nor have any semblance of ordinary life. During the short time Tom N**** was with us, he gave me the final paint order and I bought the specific paint where he directed me to go to purchase. We have gallons of unopened non-returnable paint and supplies. I gave Tom a deposit for $3,200 on June 7, 2022, based upon the estimate for completion of all the work. On June 14th Tom N**** injured himself and subsequently he told me he would have to have surgery. He returned in July to retrieve his truck. No room was completed before Tom N**** left. I cannot complete my insurance reimbursement, since Tom N**** will not provide me the information they require, which I have requested many times. Nor has he returned the balance owed back to me for uncompleted work, which I have paid to have completed by others. Nor is he willing to give me his address.

  Business Response

  Date: 09/16/2022

  Finish Solutions DBA. estimate for ******** * ****
  
  3rd floor bathroom/kitchen 
  Replace flooring 
  :$1746.00 includes waterproof vinyl flooring and installation.
  Trim replacement in 3rd floor bathroom 
  :$235.00 prime and painted.
  Paint 3rd floor bathroom 
  :$550.00 includes paint
  2nd floor office carpet removal and floor prep
  :$225.00
  Office flooring 
  :$1674 includes installation and waterproof vinyl flooring
  Office demolition of ceiling and replaced with new drywall 
  :$1735.00
  Office painting (ceiling and walls 2 coats)
  :$750.00
  2nd floor bathroom remove old ceiling tiles and replace with new drywall 
  :$375.00
  2nd floor bathroom painting ceiling and walls (2 coats) :$350.00
  2nd floor bathroom removal and installation of new shower surround
  :$1400.00
  First floor living and dining room 
  Fix water damage in ceiling, paint ceilings and walls (2coats) 
  :$1100.00
  Total $10,140.00
  $5000.00 down at start. Check to be made out to Finish Solutions.  
  Thank you 
  Thomas N****