Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two ceiling fixtures on October 9th from Elements Lighting and Decor, but received only one in November. The invoice indicates delivery in 2-3 weeks for both items, not just one. When I picked up the item in November, one of the salesmen told me I would probably receive the other fixture around the middle of December. Of course, I did not. When I called again a few weeks later, I was told by the office manager that I would get my fixture in the middle to the end of January. Now, I just received an email stating the date has been pushed back again and that I will not get the fixture until the middle of February. Here's her two line response after waiting all this time:"THEY HAVE NOW PUSHED THE FIXTURE FOR OVER THE ***** TO MID FEB.AS SOON AS IT ARRIVES WE WILL CONTACT YOU." I wonder who "they" are?Also, if I do not initiate a status call, I am never informed of the extended delivery dates. This is unacceptable. I gave Elements Lighting and Decor a deposit in good faith but, as of today, the store has not kept up its end of the bargain. And, by the way, the invoice indicates this purchase is a FINAL SALE. However, a final sale does not mean NO DELIVERY. I'm asking for some compensation, i.e., installation of the fixture or, better yet, a refund of my deposit so I can go elsewhere to purchase a similar item. I'm awaiting a reply. Please note the invoice attached.************************* - Office Manager **************************************** ************ Salesman (see invoice) *****************

  Business Response

  Date: 01/18/2024

  At the time of the Sale it was noted that the Sales person explained 1 of the items was on a backorder. Unfortunately we do not have control over items that are coming from overseas on containers. We also are not always notified when changes occur.  So every time the client did reach out we did get the most current information from the vendor and we responded. Just recently as last weekend when she  reached out for an update, on Monday we tried calling her, however no one answered which is why we sent  an email with the update that the fixture is due into the factory for the middle of February. 

  After receiving this complaint, which we have never received any complaints via BBB, we did reach out to ****************** to try to rectify this complaint. After speaking with her, and explaining that the vendor does not have stock and that sometimes delays occur that is beyond our control, she was willing to wait for the fixture to come in for the middle of Feb. I was able to extend a discount to her for the item that is on backorder and I emailed her the revised invoice this morning. I am just waiting for her response. 

   

  Customer Answer

  Date: 01/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Please be advised that I have come to an agreement with Elements Distinctive Lighting. 
  
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