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Business Profile

Heating and Air Conditioning

McCool's and Son Heating and Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for McCool's and Son Heating and Air Conditioning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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McCool's and Son Heating and Air Conditioning, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired *** of ************* HVAC to install a new HVAC system in our home. He seemed very knowledgeable about his work and could start within the window we were looking for with completion guaranteed within 2-3 days. The job started on schedule on 10.25.22. Then as they were getting started his assistant cut a hole in the wrong part of our kitchen ceiling, leaving a large circular hole that pulled the sheet rock down preventing a nearby cabinet from opening properly. *** assured us that it would be fixed and he would use the hole for the return, which was initially planned to be in an inconspicuous area of the house but it would be fine. We weren't thrilled, but we believed him.He had to pause the work as we waited for *************** to put in the necessary wiring, he continued to give us ***** about how long the electrician was taking to finish (2.5 weeks because he contracted Covid-19 and was very ill) and said once *************** was done, he was ready to complete our work and it would be a priority. Electrical work was completed on 11.10.22. After many calls to schedule him to finish, he returned once to install a new thermostat and get our heat going but said the company he ordered the condenser from sent the wrong one and the job couldn't be finished yet (he previously confirmed he had the correct condenser and just needed a truck to get it here).It is now 12/14/22. He occasionally responds to my spouse with a rude tone about how other jobs are more important and that it'll get it done but doesn't offer appointment times or ranges of availability. We have contacted the electrician who recommended him, we have called and left multiple voice messages, we've sent many texts and are left with an unfinished HVAC system and a large hole in the kitchen ceiling.We are frustrated, we feel disrespected and bamboozled, and out $9,000 for something that isn't completed and has no completion date.In other words, we've been screwed.

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      At this time, I have not been contacted by McCool's and Son Heating and Air Conditioning, LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    McCool's and Son Heating and Air Conditioning, LLC is NOT a BBB Accredited Business.

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