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Business Profile

Online Retailer

Hudson River Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Hudson River Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hudson River Foods has 2 locations, listed below.

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    • Hudson River Foods

      * Castleton, NY 12033

    • Hudson River Foods

      PO Box 11 Castleton On Hudson, NY 12033

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/24/2023 (order #****) for the amount of $113.28. It was a bulk order and one of the items was not received. I have contacted the company several times by email and by leaving a voicemail. I have also left them messages on their online chat. I have not received any contact back. I am looking to get the correct item to resolve this issue however after numerous contact attempts without a reply I have no other mechanism to get this issue addressed.

      The item not received was the case of 6 Gluten Free Chocolate Cake Mix.

      Business Response

      Date: 01/04/2024

      BBB spoke with a rep who noted that ******* is not allowing refunds, but that once this is cleared up the refund would be processed. An attempt to refund was made on December 22. 

      Customer Answer

      Date: 01/04/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
      Issues with *******, while I appreciate the context, are not my responsibility or concern. The company chose to use a third party retail platform and there should be no reason refunds are not supported. My position is until the money is returned this issue is open. The long delays in getting a response and no ability to talk live to a person when I have called the support number has been an unacceptable experience. I am fully dependent on the company to close this out. 
      Regards, 

      ******* *****

    • Initial Complaint

      Date:04/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online order through Hudson River Foods placed on April 3rd, 2023. No order shipped; cannot contact vendor. Chat unavailable, no return for calls to customer service, customer service not available. Order was for $39.25 and was payment was processed. Would like my order fulfilled or money returned. Is this business still ALIVE? If so, they now have most sullied reputation from this long time customer.

      Business Response

      Date: 05/15/2023

      Hudson River Foods reached out to ******* on April 6th, 3 days after his order making him aware of some shipping delays, we received no response back, and his order was sent out to him shortly after and delivered on May 5th, 2023.

    Hudson River Foods is NOT a BBB Accredited Business.

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