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Business Profile

Health Care

Columbia Memorial Health Rapid Care, Catskill, NY

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/8/25 I went to CMH Rapid Care for a shoulder Injury. PA ********* told me he couldn't diagnose or treat me because their xray machine was broken for awhile and hasn't been replaced or repaired. He advised me to go to their affiliated regional hospital, Columbia Memorial Hospital for treatment which I did. I inquired about having to pay for 2 copays and he assured me that only the hospital charge I needed to pay which I did pay $110 copay to Columbia Memorial because he said they were the same company. Now I'm getting a bill from CMH Rapid Care for an additional $45 copay. When I called their billing office I was told there were "extensive notes" on my treatment which Included he put an arm Immobilizer on me which is false because he never tried to diagnose or treat me because an xray was needed to diagnose and treat of which he did neither! They had a broken xray machine.
    Since I received their request for a $45 copay I've called 4 times over the last 3 weeks and asked to speak to the office manager, Hannah, and each time I was told they would take a message and have her call me back which she has never done, Today 6/9/25 was the last time I called and left messages for her and PA ********* to return my call. I am willing to take a lie detector test to prove that he never diagnosed or treated me. All he did was give me advise to seek treatment at their affiliated hospital which I did. 

    Business Response

    Date: 06/23/2025

    Greetings, I am writing to you today regarding your letter dated Monday June 9, 2025.  We will not be able to discuss with you because of HIPPA and internal policies.Sincerely,John *****Patient Relations Manager

    Customer Answer

    Date: 06/24/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    Regards, 

    **** ******

Columbia Memorial Health Rapid Care, Catskill, NY is NOT a BBB Accredited Business.

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