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Business Profile

Solar Energy Parts

Grid City Electric Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had solar panels for the last 7 years . They are currently not working making my electric bill sky rocket . We contacted the owner of the company who wants 350 dollars to come in and access the situation. We didnt want to pay without actually having an explanation of what we are being charged for and if anything will fix this situation . Now they want 1300 dollars to replace an inverter but they can not tell me what the problem is. There is also a 10 year warranty on the solar panels but they said they went out of business. Who has been monitoring my solar panels ? I just want an explanation to why and how it will be fixed and what I am paying money for .

    Business Response

    Date: 09/05/2024

    Grid City Energy served as a communications facilitator for the project but is no longer in business. Grid City Electric Corp. was responsible for all aspects the installation. The contract was between the customer and **********************, whose insured employees completed the work. Additionally, Grid City Electric Corp. handled the interconnection process with the utility and filed all rebate applications. All payments, whether by checks, funds, or financing, were directed to Grid City Electric Corp with receipts provided to the client.  Thus the matter described above rests solely in the hands of Grid City Electric Corp who handled all aspects of this project. 

    Please review the documents supporting the aforementioned information and have the customer refile the ******************** complaint under the correct company. 

     

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reason for my complaint is that I had solar panels installed in 2016, and they worked for a few years but for some reason, for a little over a year, they stopped producing electricity. I reached out to Grid City, the installer, and they have been giving me a run around saying that I have to pay for someone to come here and detect what is wrong with the solar panels. I know that the solar panels have a 25 year warranty, and I also know that they will send new equipment if there is something that is not working. Whether it be the converter or some panels. The only thing I need is for them to come and check it out, and they refuse to do so. I talked to them a few times already and on email, and they want to charge me $550 just to send someone to my home. Hopefully you can help me with this matter. I would really appreciate it. Thank you. -***********************

Grid City Electric Corp. is NOT a BBB Accredited Business.

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