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Business Profile

Loan Broker

Lexington Capital Holdings Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will use bullying tactics. Their employees are extremely unprofessional and rude. If your schedule does not line up with theirs they do not like this and will try to bully you into paying a cancellation fee. If they cannot reach you for a day or two they will again threaten you with a cancellation fee. They bully you into trying to get you to pay a cancellation fee even though you are cancelling due to their employees own actions. I would never have decided to work with this company in any capacity had I know how their employees treat customers.

    Business Response

    Date: 04/16/2025

    We had spoke with the client and got this all hashed out. Listened to the clients concerns spoke about corrections and then went internal and made the corrections within the company. This is not something we stand for and are looking to better our company daily. We like to speak with the clients when we can about issue they might have to then correct ourselves and move forward stronger. 

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct. 13, 23, I needed ****** cash to purchase a property and rehab. I own a new small business. I was referred to a ******************************* at Lexington Company Holdings *** by a banking associate who I asked for a Business Line of Credit. I also asked ***** for a business line of credit but he said ******** will give me what I need because my was too new. I must develop a relationship with the bank by getting credit cards." He explained his role seeking for numerous credit card company and and setting up and managing the application in return for a 10% payment on the total amount. I first give a verbal consent over phone recording then digitally sign a contract to pay 10%. I asked how can this process help, I didn't't want credit card debts? He said, I will get low limits on credit cards but he will get me higher limits with a 0% interest rate for 12 -18 mths up to 24. ***** said they have lawyer that goes through a loop hole in about 3 days. He repeated the same line my new business and build financial relationships reassured this is guaranteed. The banks called to verify my applications some banks he gave them all my information I didn't even fill out any information. I questioned him on that as well, he said due to time sensitivity and inability to easily access me at work he went ahead and filled it out. As I begin to receive the cards, he sent an invoice to be paid. I asked for 24hours to wire or a cashier check, he said it had to be paid before COB. It was approx ****pm. ***** said to pay it with one of the credit cards I just received. I activated it and paid approx. *****. I questioned for the 3rd time how and when is the lawyer going to liquidate the cards to cash. On Oct 27, ***** then disclosed I have to pay the lawyer an additional 6% of the total cedit cards limits. I told him how insane this was he gave none disclosure upfront, I would not have enough to close and rehab if I have to pay ****** from ******. The agent got confrontational and insistent.

    Business Response

    Date: 09/16/2024

    We had spoken with ****** and reviewed both sides of the complaint. After reviewing the complaint we were able to come to a mutual decision, and mutual removal based on the agreements we set forth with ******. We have restructured our team to take note of the issues she had with the program and the betterment of it moving forward. Since the agreement was formed we have addressed all concerns in the initial complaint and resolved all issues with ****** moving forward. 

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Please note, the Bureau of ************************** also got involved to help me achieve a resolution. 

    Sincerely,

    *****************************



     

Lexington Capital Holdings Ltd. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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