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Business Profile

Online Retailer

Pharmapacks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items from ****** items were thrown in a box without security tabs, if broken shown that it was tampered with, all bottles leaked out expensive hairproduct cannot be used. I paid for the product bottles were empty. I have contacted ****** no response I have contacted the company directly. They had the audacity to offer me a 50% refund which is not acceptable. I want my money back this company sent me used products.I order products through ****** and this company previously seals were on each bottle and everything was perfect this time. Its a mess they gave me used product.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pharmapacks sent me a product, a nail polish, that is very thick (I am familiar with how this nail polish should be).I requested a refund of $5.67 and offered to return the product. Actually, the manufacturer sells this for $11, so I suspect this might even be a counterfeit item that they sent me.The bigger issue is that they have been contacted several times and refuse to even answer.No communication and bad product - I give them an F.

    Customer Answer

    Date: 12/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Pharmapacks refunded my payment.

    Sincerely,

    *********************



     


  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6, 2022 I placed an order through Amazon, Order #******************* , for, "**** 128 Sterile Ophthalmic5 Percent Ointment,twin Pack - **** Oz Sku *******" for $36.10. I received the package from Pharmapacks on August 13, 2022 with a shipping label stating that it contained what I ordered. However, the actual contents of the order was **** 128 5 percent solution 15mL. The solution is a different consistency and does not work for me (and is also generally substantially cheaper). I contacted the seller on August 19, 2022 regarding the problem with the order and received no reply. I contacted Amazon on August 24, 2022 and they contacted the seller on my behalf, and I received no reply. Amazon sent another message today. I attempted to call the seller received a recording to contact them by email. I am sick of contacting them with no reply.

    Customer Answer

    Date: 10/02/2022

    Better Business Bureau:

    At this time, I have not been contacted by Pharmapacks, LLC regarding complaint ID ********.

    I have been able to receive a refund and resolve the claim by filing a claim through Amazon.

    Sincerely,

    ***************************


  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order the item listed below for a fertility treatment I needed to take asap. Pharmapacks stated it would be delivered on Aug ******************************** Aug 22 that it would be delayed. I contacted their phone line and email, but did not get a response. I eventually got an email saying they would look into it, but they never did. This company is lying to consumers, taking their money, and not fufilling the orders. Each time I call it states that their operating hours are 8-8 M-F EST. I called at least 20 times over 3 days and the message said they were closed even though it is during operating hours. I contacted the company via ******** and instagram. I even contacted the ceo via instagram, but got no response. This company should not be able to sell health products and supplements that are needed for medical reasons, yet refuse to contact the buyer or fulfill the order. Customer Order Number: *************** Item name/number: Proxeed Plus Mens Fertility Blend Supplement 30 packs (Pack of 2)/*********

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:

    At this time, I have not been contacted by Pharmapacks, LLC regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online thru ******* for (Chap Stick 100 Percent Lip Butter, Green *** Mint Flavored, **** oz, 12 Pack) on 08/16/22 and received only 1 of the item on 08/22/22, rather than the 12 pack I ordered. I contacted ******* who I paid and placed the order with. They told me to call the 3rd party seller, PharmaPack LLC, and I told them I would not because this 3rd party seller won't answer their phone or return any messages left as I am aware from a past experience prior to this one I am currently having. I also provided my correct # to ******* when I placed this order and had ******* inform Pharmapack that they were using an very old phone # from the past so they could contact me at the correct phone # and ******* emailed them asking them to contact me due to the issue at hand. I am not hearing anything back from anyone! This is false advertising. Who in their right mind would pay $6.34 + tax for ONE CHAPSTICK. I expect to get what I paid for and not let them just rip me off.

    Customer Answer

    Date: 09/18/2022

    Better Business Bureau:

    At this time, I have not been contacted by Pharmapacks, LLC regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 08, 2022 order# **************** from ******* website I emailed over a half dozen times asking questions about the product description and the picture used. I am allergic to the new formula soap, the picture used show clearly 8 bars of boxed lever ***** and is NOS.. I purchased this all for ***** and then emailed and asked questions.. after no reply and no shipping updates.. I contacted ******* 2 times and wasted my time because ******* tells me basically they are 3rd party business and not eligable for returns.. and they would not cancel my order.. even though it was not shipped or planned to be shipped.. ******* and this company collaborate and they allow the false marketing to continue with no corrections to the false ads and no refunds or cancelling of orders and no freaking return emails!! how disgustingly immoral!!! I will never do business with ******* or pharmapacks again.. and you know what? all it would have taken would have been a moral person to return my email saying sorry it is not what you are going to receive and we will cancel order.. it;s ***** buck folks not a million.. but they do this to thousands of people and ******* is in on it.. I want a refund and for them to remove the false marketing picture and description.. it's not legal or moral.

    Customer Answer

    Date: 08/17/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    customer service at company has helped me and issued a refund.

    Sincerely,

    *********************************



     

Pharmapacks, LLC is NOT a BBB Accredited Business.

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