We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printing Broker

Planners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received Smithsonian planners from this company for many years, but since the Pandemic, I no longer have a need for them. I've tried calling the customer service number ************ to cancel future orders, but no one ever answers the phone. I get a recorded message to call back when they are not busy. I've been calling at random times for over a year.

    Customer Answer

    Date: 09/09/2024

    Better Business Bureau:

    I was finally able to reach someone through the 800 number and was able to request cancellation. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **********************************, my boss' elderly mother, has a subscription with *********** Planners. Which she has had for years. However, she will be ************. We wanted to keep the subscription, but needed to update the address. We attempted to call the number listed on the ordering slip we receive in the mail. Yet, we never receive an answer. We have been attempting to reach out for nearly 3 months. There is no website, no REAL number, and lastly their address is a P.O. Box. Comically enough the letter reads as follows; "If you wish to order additional copies or for further assistance, please contact our **************** Representatives at: **************, Mon-Fri, 9am - 5pm, Eastern Time." Liars.

    Customer Answer

    Date: 03/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Planners regarding complaint ID ********.

    Sincerely,

    *******************

    Business Response

    Date: 03/28/2024

    I have spoken with *** ****** and confirmed the address change for Elizabeth Brown's Planners standing order has been changed for future shipments.  At this time, I did take the opportunity to review the product sent to *** ***** annually.  I also provided *** ****** with an additional Customer Service telephone number for her convenience.  This issue has been resolved to her satisfaction.  

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,
    ****** ******



     

Planners is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.