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Business Profile

Clothing

Alpine North

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 27 I ordered a coat from Alpine North's website. I still have not received that coat. I have emailed them for a status of the order. I received one email Dec. 3rd pertaining to that request. Since then NO follow ups. Below is the entire email chain to-date. I want the order canceled and receive a refund for the entire amount. On Mon, Dec 02, 2024, at 03:44 PM, ******* Carbone wrote: When will this order ship? On Mon, Dec 02, 2024, at 03:45 PM, Alpine North Outerwear wrote: Hi *******, Thanks so much for reaching us out! This message is just to let you know that we received your email and will get back to you with a response as soon as possible within the next 2 business days. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. Thanks and talk soon, Bonjour ******* Dec 3rd I looked for another status On Tue, Dec 3, 2024, 11:08 AM Info Alpine North wrote: Dear *******, We are sorry for the inconvenience.Your order ******** has been confirmed and is in the process of getting shipped from our warehouse. We have shared a request with our warehouse team to update on the delay in shipping. Our team is currently reviewing your request, and we will respond to you within the next 3 business days. If you have any additional information to provide or if there are specific details you'd like us to consider, please feel free to reply to this email. Thank you for your patience and for choosing Alpine North. Best Regards, Alpine North Team Dec. 5th I requested they cancel. I have heard NOTHING.

    Customer Answer

    Date: 12/31/2024


    Please note that not only did I receive a refund but they also sent the coat.  I don't know if they recharged me or not because I haven't checked but they did finally respond.  Please close this case.  Thank you!

Alpine North is NOT a BBB Accredited Business.

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