Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BFO contacted me through a phone call. I thought it was a company that I have been working with the letters are very similar. They said the owner (myself) had verbally agreed to start using their company. They played a recording of me saying yes to the questions. The questions I continued to ask had been removed. They said they had sent information to me and had seen that I had never started anything with there company. I never got any information and was never sent anything to sign. I became aware of this when they started calling for payment. When talking to them I explained that I had confused them with a company I was already working with. Even though we never started anything with them they wanted payment for work they had done that would be driving people to our website we do not have a website. I asked that they close the account they said they would close the account now I am being told they they will close the account when they receive payment. They have give me credits bringing the bill from $1799.95 to $611.02 for nothing at all. I now just hang up on anyone trying to sell me anything! JUST WANT TO WARN OTHERS ABOUT THIS COMPANY !!!!!!!! If you get a call just hang up!

  Business Response

  Date: 02/27/2025

  ******* **** *******   was contacted by our sales department on 11/21/2024 at 4:30:13 EST. It went through our verification department on 11/21/2024 at 4:34:07 EST. Mr. ******* was informed that calls through our verification department are monitored for quality control. This sale was for a verified listing and SEO Starter package. Soon after an invoice was mailed out to *** ***** ***** ****** ******* **. On 01/07/2025 Mr. ******* called Be First Online Media Services and informed us that he had confused us with another company that he was working with and the company names sounded similar. We provided Mr. ******* a credit and charged him for our cost incurred on the service and closed his account immediately to which he agreed, subsequently the situation seemed to be resolved. On 01/17/2025 ****** ******* informed us that they would mail a check or require a payment plan and to follow up with him in a week. On 01/24/2025 we left ******* **** ******* a voice message, and subsequentially on 01/27/2025 we gave ******* **** ******* another call. He expressed his frustration with a customer service representative who reduced the invoice below our cost price. The agent felt that the customer was satisfied as Mr. ******* told them he would be mailing a check.   On 02/19/2025 we received a check from ******* **** *******. Since 01/27/2025 we haven’t heard back from Mr. *******. Our customer service team is always happy to help customers, we assumed the matter was resolved. We have not yet submitted it for processing. As we have now been aware of the full extent of Mr. *******’s frustration, we have decided not to process the payment and issue Mr. ******* a full credit on his account.   We would appreciate if this complaint was not posted on the Better Business Bureau website, as this would reflect poorly on our company. We have attempted to resolve Mr. *******’s issue to the best of our ability.As previously mentioned, the account for ******* **** ******* was closed on 01/07/2025. We have issued him a full credit and will not process the cheque in hopes that this satisfies Mr. *******’s concerns.   Be First Online Media Services hopes this matter has now been resolved .   Thank you     Customer Service Team ************************* ************************ Phone: ###-###-####  

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office staff at a statilite office is being repeatedly called, on or around August 12, 14, 20 and 22nd, sent an invoice and harrassed by BFO Media's general manager, Michael S********, stating that they have a recording of an employee who was spoken with in July 2024 and that they had stated that they had the authority to make business decisions for the practice, the named employee, ***** ******, had no authority to make any type of business decisions and when told this Mr. S******** said that they were not taking the "black eye" for this and they had given us all the credits that they would for the invoice. They were not authorized by the owner or manager of our practice to do any services for our business, and it's our belief that any telephone recordings that they may have of them speaking with any employee at our offices would have been manipulated by them taking that employees words out of context via BFO Media by deleting and pasting verbage in the conversation where they felt it was needed to obtain their fraudlent actions that they are now trying to do. We believe that by their actions of recording a phone conversation to begin with with someone who answereds a phone in a business that they were being deceitful and are are trying to extort money from our practice.

  Business Response

  Date: 09/10/2024

  Our sales department  spoke with  Ms ***** ****** at the ******* ****** ****** on 7/10/2024 11:50:10 AM , she authorized a verified listing and starter search engine optimization package over the telephone . During our verification process ,  Ms ****** was asked if she was an  authorized purchaser on behalf of the ******* ****** ****** , she clearly said yes  . We then received  a phone call from one of their employees  claiming ***** was not authorized and had left the company , we proceeded to credit the SEO portion of the service,   however  the work  for the  verified listing had already been done. A woman by the name of ***** called and was quite rude , she was adamant that BFO  credit the invoice in full , our agent gave the ****** ****** a full credit on August 22 2024 at 3:26 pm and a balance zero statement was mailed to their location that same day . We have  emailed a full credit again today september 10 2024. We here at Be First Online Media services inc do not want any customer to pay for a service they are not fully satisfied with and find true value in . We consider this matter with the ******* ****** ******  resolved. Administration team.