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Business Profile

Plasma Donation

CSL PLASMA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CSL card services are horrible and very unprofessional. Card service is committing theft of funds On Feb/12/2025 a charge of $81.88 from *********** was placed on the account On Feb/14/2025 ******* .com refunded the amount of $81.88 back to original form of payments which was the CSL plasma card ******* kept me updated on the refund status from the very start on Feb/15/2025 ******* updated me once again via email stating the bank had completed the refund of $81.88 at that time I called the CSL plasma card to check the balance which was .35 cent I contacted CSL plasma card services to inquiry about the refunded funds the representative that I spoke with stated that the funds where refunded and was used . I explained to the representative that that was impossible because the funds where refunded on 02/14/2025 and there were no purchases within 24 hours to reflect $81.88 she then stated that it was pending and I had to wait 24/48 hours . The services provided by card services are never clear cut . They have a habit of telling you anything to get you off the phone most of the information provided is inaccurate. They become very aggressive , combative and rude with any attempt of correction they constantly put security holds on the the debit cards at that point a ticket must be created to lift the hold Which takes hours I was told the hold was lifted and that I was able to utilize my cards again but when I tried I was constantly declined only to find out the security ticket was never submitted to remove the hold once the hold was removed hours later I was charged a fee for every declined purchase made after I was told I was able to utilize the card this company lie and they will steal

    Customer Answer

    Date: 02/18/2025

    The connection is I was paid for my plasma with a CSL plasma card after donating which is the same card I used to book on ******* I think any one should know a plasma center has to pay the donor 

CSL PLASMA is NOT a BBB Accredited Business.

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