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Business Profile

Remodel Contractors

WNY Refined Renovations LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contract was formed for work to be done on our bathroom. H&S contractors were hired to perform the job and completed most of it, however prior to completing damaged the new bathtub. We had agreed upon getting the bathtub patched through a company he had hired, and if the job was not done correctly, he would replace the tub but the job was not satisfactory. He also did not install shelving units as outlined in the contract. When we had contacted him to inquire about completing the job, we received no response. We have reached out several times via voicemail and text and still have no response. We sent a text message with our intent to seek legal assistance as well.

    Business Response

    Date: 01/05/2024

    Response taken by phone:  I did the job in August.  I hired a company to address the chip in the tub and the first company did a horrible job.  I hired a second company and they sent me pictures when the job was done.  it looked acceptable to me.  The shelving was not part of the original scope of the work and I did additional plumbing work at no additional labor costs. I have since closed my business.

    Customer Answer

    Date: 01/08/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The tub repair was not acceptable, as it still does not match. We attempted to contact the business to discuss what could be done to further rectify the situation with no response from the business. We had reached out via text message as well as phone call. There was also a verbal agreement to finish the tile on the shower with quarter round and clean up the grout finish a few patches that were left unfinished. The job was not completed as per the contract. The shelving was discussed verbally and was to be done when he came back to finish the work. Regards, ***** *******
     

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