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Business Profile

Online Education

OSHA Outreach Courses

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is HORRIBLE. They are not forthcoming with their product's ability and their customer service is way beyond atrocious. Here are undisputed facts:I bought license at 7:45. I tried this (in my opinion "unnecessary" voice password. My Mic always worked, still works, and has never failed. This password did not work. I used chat line as it said agents are available. no answered. Approx 30 min later after no response1 I called 800 #. Man lied and said chat was available. 15 min of "arguing" he relented and told (no joke) just try back in an hour. I did with no response. chat lines, phone lines, emails. no response. 2.5 hours I received a phone call from ***************************. He called me and said words to the effect of "what do you need and who are you?" I told him, he then said "oh yeah. Our system is working fine. yours is messed up" After about 30 min of pedantic trouble shooting he assumed it was my machine and that I should have to go to advanced settings to erase all 3 of my browser history and passwords. first, in my company, I do not have admin privileges. Second, that functionality was not specified in the contract, so I asked for a refund OR FOR THEM to bypass this voicemail function. At this point, ****** got incredibly rude, kept cutting me off, and making unnecessary childish demands for me to do on my computer to which I replied No. If their system requires all users to clear history and have admin priv they need to state that. He flatly refused and finally I am now receiving harassing emails from their customer service demanding that do the same trouble shooting that I've already done. THEIR SYSTEM DOESN'T WORK AND I CANNOT WASTE ANY MORE COMPANY TIME (3.5 hours by my tally) dealing with these very unprofessional people

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by OSHA Outreach Courses regarding complaint ID ********.

    Sincerely,

    *********************

OSHA Outreach Courses is NOT a BBB Accredited Business.

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