Complaints
This profile includes complaints for AJ's Tree Service, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A man was sent to my house from the company. They gave me a quote on my very large tree said they would.do all the necessary trimming to make it safe for the upcoming winter season. They charged a large amount of money and it took me a little time to realize but after reviewing before and after photos they barely trimmed anything. I was here when they trimmed the tree and it took them longer to set up than it did to cut anything down. Since they have came and "trimmed" it there are constantly branches falling from the tree which did not happen prior to them coming. I would love for them to actually cut the tree.
Business Response
Date: 10/09/2023
Hello Mrs. ********* I apologize that you feel you were under served through our company. This is the first I am hearing of any unsatisfaction. I will stop out today and take a look to see if there is something that we could have done better. Talk to you soon, **** ****** *****Customer Answer
Date: 10/10/2023
I have reviewed the response made by the business. AJ's came to my house the day after the complaint and addressed all issues I had. I am very pleased. Regards, ****** *********Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a tree removed 12/11/21 and my garage was damaged. The rake under the shingles was damaged and the gutter was pulled away from the trim. I contacted the company multiple times about fixing the damage and was told each time it would be done.Business Response
Date: 08/17/2022
The owner of the business called and explained that they did a storm damage job in which a gutter was nicked. They have a contractor who can fix such errors. The contractor assessed the gutter and will get it fixed when parts come in.Customer Answer
Date: 09/21/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. BBB spoke to the customer and the following was relayed:I did receive a phone call on September 7th from **** ******** ******** who were supposed to come out and inspect and let me know what they found. I have not heard anything back from them or Jeff.It has still not been repaired. Regards, ******** *********Business Response
Date: 09/21/2022
BBB spoke to Greg on behalf of business:Originally we were misinformed on what needed to be addressed. We will be returning to take care of the fascia board and will try to have done by next Monday or sooner.Customer Answer
Date: 09/26/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Everything has been repaired, they did a nice job. Regards, ******** *********
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