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Business Profile

Legal Information Services

Godeeds, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Information Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***** **** to complete a Deed transfer for me. They used a company GoDeeds to complete this . I received paperwork that needed to be signed and notarized. The paperwork was signed notarized and sent back to GoDeeds. I received an email from Go Deeds about a fee that the county charges to transfer a deed. I called to discuss this and left a voicemail. I had a family medical emergency out of state over the summer but when I returned home realized that there was no resolution to this. I called and left voice messages for a month and still have not had anyone return my call. I called the county office where the deed was to be recorded and the deed clerk informed me that the deed had not been recorded and the copy that I have is missing a page. She also told me that all I needed was the original deed and I could do it myself. I called back to request that I get the original paperwork and still have not received a return phone call.

    Business Response

    Date: 09/20/2023

    This issue was resolved directly with the client and the completed documents were sent earlier this month.

    Customer Answer

    Date: 09/20/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** *******








  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/06/2023, I paid $294.10, via credit card, to ********* who had set up an Estate Plan Bundle and Living Trust. To complete this sale, they had to also transfer my home title into this Trust. After not hearing any update on this transaction, I contacted ********* who informed me that they subcontract with GoDeeds, to actually do the transfer. ********* advised me to contact GoDeeds. I have left messages and emailed GoDeeds NO ONE HAS RETURNED MY REQUESTS. My order No. is ******** dated 03/06/2023. This work has not been completed and I have not even had the courtesy of a reply.

    Business Response

    Date: 08/25/2023

    Our office was waiting for clarification from Mr. ****** that was needed in order to complete his transfer documents.  We were able to get in touch and have our questions answered.  The Deed package was finalized and sent back to ********* to be included with Mr. ******** Trust package on August 23rd.

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was contracted to provide property deed services through another company ********* as part of a package. Deed should have been prepared within days, and has taken over 6 months with no services delivered. They repeated send the same emails requesting more information, and when this same information is sent to them over and over they still ignore the emails and continue requesting the same information. To date they have all information needed to complete job and have not done so and do not answer phone calls.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/09/2022, we paid $294.10, via credit card, to ***** **** (who had set up an Estate Plan Bundle Living Trust for my wife and I) to also transfer title of our home into this Trust. After not hearing any update on this transaction, we called ***** **** who informed us that they use a different company, GoDeeds, to actually do the transfer process. ***** **** told us we needed to contact GoDeeds. We have left messages on GoDeeds phone number numerous times. NO ONE HAS CALLED US BACK. Our order No. is ******** dated 09/09/22. Our home title has not be transferred into our Trust, and we have not even had the courtesy of an explanation via return phone call. Can you help us please. Thank you.

    Business Response

    Date: 02/06/2023

    BBB spoke with a rep at the business who stated that this has been taken care of.

Godeeds, Inc. is NOT a BBB Accredited Business.

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