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Business Profile

Sound Recording

Mark Custom Recording Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Recording.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recordings never delivered and there has been 0 communication from the company

    Business Response

    Date: 10/09/2023

    Dear ****, This is the owner, Mark Thank you for replying you HAVE received the email with your product link.  I’m sorry you had an issue with receiving our initial email.  As we shared with you in our email earlier, this was emailed to you on July 10.  It must have gone to your spam folder, as the email was not returned to us.  As always, once an email is sent, we must assume the email is received unless we are contacted by a customer that shared they did not get the product yet.  There is no way for us to follow up once an email is sent. In the future, if you have issues like this with us or ANY company, I may suggest contacting us, the company first.  Once we know about an issue, we can correct it immediately, as we did in this case.  But if you do not let us know you have not received anything yet, we cannot correct any issues.  If you would have written to us first, you would have received your product weeks faster and with less time invested by yourself.  I am just offering you a way to resolve issues MUCH faster than going to a third party, such as the BBB.  I hope you enjoy the performance. Mark Mark J. M******, President Mark Custom Recording Service, Inc. ***** ****** **** ** *** *** ********  ** ***** *** **** ************ *********Open 9:00 AM to 5:00 PM Eastern Time  answering machine 24 hours a day ************ telefax 24 hours a day WWW.MarkCustom.com ******************** *********** – Twitter******************* – Instagram**** **** ****** ********* on Facebook**** ** ******* - YouTube channel Buffalo Music Hall of Fame class of 2022

Mark Custom Recording Service, Inc. is NOT a BBB Accredited Business.

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